Block Advisors

Mar 29th, 2023

Mar 24th, 2023

Janet Tasker did a superb job! Very friendly, professional and helpful. I would highly recommend her to anyone! Terrific experience.
Jun 9th, 2022

Given the busy season, finding the time during weekend was challenging enough. So I made an online appointment way ahead of the time to meet an advisor (Suely Belk) in person at the office. I had already uploaded the documents online in advance, and arrived on time for my appointment for 1 pm Saturday. Suely Belk did not bother to come out to greet us/ nor let us know she was running late with previous appointment even tho we were waiting in the front lobby. Only when I had asked about our appointment at 1:15, the front desk staff let me know Ms Belk was running late with 3 files to return with previous customer. After checking in, the front desk staff assured that we should be going in pretty soon as the previous customer "just checked out" and "Ms Belk is wrapping up". That was already 1:20-1:25. Close to waiting 35-40 mins, there was still no update nor the agent taking us for our appointment. My husband and I asked for different agent to help us. Front desk agent asked us to leave the file despite our appointment was requested IN PERSON since we needed to file the tax in person. After waiting 45-50 minutes, the front desk agent took us to another tax advisor (Tina). Tina reviewed the documents and asked questions. Then she let us know she cannot file our taxes now because she has next customer who made an appointment. She suggested that we leave the files and our tax return will be available in a week. This was already an hour after our appointment. When I asked for escalation point of contact, the front staff checked in w/ Suely Belk again. and then she said she is available now. Still. there was no Ms Belk in person to greet/ nor apologize. I left a note for escalation, and called both office manager and front staff agent's boss (Bianca Thompson). Biana called the following Monday afternoon acknowledging the unprofessional manner of Ms Belk, and said she will escalate to HR Block regional office. Although she confirmed to call back within an hour, I still haven't received a single follow up when it's been a week already. We had planned our time, and day around the appointment that was made in advance. It was not acceptable that certain customers' time and day was honored and respected but ours was totally ignored with disrespect in most unprofessional manner. I trusted HR Block advisors/ agent's professionalism to be their customer for 10+ years, but I am very disappointed to say that this professionalism and care for customer was not for everyone.
Mar 22nd, 2023

I booked an appointment online and was later texted with a change in time for the scheduled appointment. I drove in for my scheduled appointment and no one showed-up, the office was closed and locked. I called the number on the door and spoke with someone in customer service who said this was unusual and offered to have a supervisor call me that day... No call. I set up a second appointment online, someone called to change the time the next day. I explained that this happened once before and no one showed up, she assured me that someone would be the. I drove in today for my scheduled appointment- office closed, locked, no-one showed-up again. I called customer service to find out what happened. I was told a supervisor would call me, no one called. At this point, this place seems beyond incompetent given they can't seem to manage the simple task of showing-up or returning calls. I'd worked with an H&R Block in another state previously and thought this would be the simpler transition... At this point, I'm going to take my business elsewhere.
Jul 15th, 2022