T-Mobile Authorized Retailer

It is very evident the staff at this location are after commissions as opposed to what is in the best interest of their customers. I went in to get a new phone several months ago and switch from another company. They said T-Mobile would pay off my phone from the other company from switching. That was inaccurate, my old carrier was specifically listed as one that doesnt apply to keep and switch. They offered promotions for free Apple Watches and AirPods with the new phone and said we just needed to submit the rebate and pay the taxes and service fee for watches. That was inaccurate. Rebate claims were denied for both AirPods so thats included on my monthly bill. Also, the Apple Watches are more than what they said they would be. Said I would receive a discount for switching from another carrier which shouldve basically made my new iPhone free. That was inaccurate. They are just salesmen and saleswomen chasing commissions. The employees appear to be charming and helpful but they dont have a clue about the promotions theyre selling people on. Monthly bill is far more than what they said it would be. Do your own research and be prepared to ask for hard evidence if youre offered any promotions!
Mar 19th, 2024

Feb 24th, 2024

The staff has always been helpful and friendly.
Jan 31st, 2024

I had such a wonderful experience here. My reason for visiting was to change my plan to one of their newly offered Go5G plans and to also get a new phone. Thanks to one of their promotions, I was able to walk out with the new Pixel 8 Pro for free and also a free Pixel Watch 2. My monthly bill also decreased. I have been a T-Mobile customer for quite some time now and I have had nothing but stellar service, from both the network AND the staff. Their 5GUC (Ultra Capacity) band is actually faster than my home broadband connection. A lot faster. I always recommend T-Mobile to my friends and family and I will also now be recommending this particular location as well. The store manager and her associates were a joy to work with. The main associate I was assigned to was in training. Even with that being the case, I was given top quality customer service. And since I was "doing it all" during this particular visit, the manager used it as a great training opportunity for her new worker. She was so polite, cordial, and informative towards the new associate. I was very impressed with the way the manager ran her store and took care of her employees, ensuring they were receiving adequate and quality training. The day after, I made sure to leave a good review directly through T-Mobile and I do hope they got it. They for sure deserve this positive recognition.
Jan 26th, 2024

The last time I was here I was helped by black woman and a black guy. They were extremely nice and very helpful. Today they were absent. I went in and before I can open my mouth these woman over there constantly running her mouth. She wait for you to be done asking a question to give you a NO answer just terrible. I was so frustrated I walked out. I will never ever Patronize Tmobile. I was there for a deployed sailor and no help at all! Not even a proper way to solve the issue. Edited: I went to this store today, 27Dec23 and the help I received was terrific. Kenzi was exceptionally helpful. She really went out of her way to call the New York Tmobile store to help my dad set up his phone. If I could give seven stars, I would. I am grateful for the fantastic service I received today after calling customer service and another store without help
Jan 2nd, 2024