McDonough Toyota Staunton Virginia

I have a Tundra and a RAV4. I have always had excellent customer service and maintenance performed by them for my vehicles. The only down side is the while waiting on the service to be completed at this location. It does not seem welcoming but does have an TV, play area for kids and a coffee pot. Besides that you must bring your own snacks or purchase them from the vending machines. I would expect and better customer service in this area. But I will be going back to purchase new vehicles in the future
Feb 15th, 2024

I just bought a 2024 Prius here. My primary salesperson, Dave Woods, was outstanding. He gave me excellent advice on the car, and shared several tidbits that less experienced people would not have known. Beth Clemmer was equally great. When Dave was out for a period, she stepped in seamlessly and provided caring and thoughtful service. The "financing" part was a breeze. Dustin Campbell's approach was low-key, transparent, and personable. I am sold on these guys. Great dealership!
Jan 29th, 2024

I absolutely love their service department. They are great people who don't try to sell you services you don't need. Matter of fact, they even recommended I not do a service when it wasn't justified! I will only bring my vehicle here even though I live in the Charlottesville area. They are the best!
Dec 9th, 2023

Contacted this dealership through CarGurus and was ghosted completely. I left a review on that site and their response was to pull all listings on CarGurus rather than address their unprofessional behavior that was leading to poor reviews. I would avoid this dealership.
Nov 20th, 2023

AWFUL! UNPROFESSIONAL! I applied for a specific vehicle and sent a message on Sunday that I would secure it with a Deposit. I had to call and follow up vs getting a call from the Sales/Finance Dept. I called at 2 pm and the sales person who auto-emailed me on Sunday left for the day and another let me know that the vehicle I wanted, need had now been sold. Likely a hit to my credit as well. This is unbelievable and Unprofessional. I will make additional complaints to the VA BBB as well. I was serious about this purchase and need this particular make, model and year for certain reasons. The LACK of Care to an applicant on your website is appalling, WHY EVEN DO SO? And I was coming from out of state (nearby). I wasted my time looking and applying as well as stating I wanted to secure it with a deposit to hold it while processing it. No one called me this morning to discuss it. Horrible sales practices. **Appreciate the Response, unsure if it is actually true or not. Either way, have a more timely response to inquiries as well as removing vehicles that are sold on Saturday from the website or a way to post SOLD on it to avoid these types of circumstances. I'm in sales as well in an industry where if an application is on the product it is no longer on our website unless denied/cancelled etc.
Nov 5th, 2023