KAZ AUTOMOTIVE

Finding a good mechanic is no easy task and when you do find one that is knowledgeable, has reasonable repair costs and provides great customer service you want to keep them. KAZ Automotive used to be that place. Not sure what has transpired or if under new ownership but the customer service at KAZ has now decreased For example, if a customer comes into your shop and says, my car wont start it may need a new starter. You dont just arbitrarily replace the starter without doing a diagnostic first because it could end up being something simple as a fuse or bad battery. So why should a customer be responsible for all the costs associated with a new starter because the failure of the mechanic doing a diagnostic on the system. Your shop managers excuse is well, you said it wouldnt start, it may need a new starter so we replaced the starter. Most customers are not ASE certified thats why they come into your shop. What makes it even worse is that the owner is not even available to contact only through email and then they do not respond.
Mar 19th, 2024

Probably the very best service I have had from any automotive repair facility BAR NONE! After an initial misunderstanding and unsuccessful restoration attempt, Kaz Automotive DROVE THEIR TOW TRUCK TO MY HOUSE TO BRING MY VEHICLE IN FOR ONE LAST TRY. Success!! I am now cruising around in a fully functioning 1986 F-150! All work was completed within EXACTLY the original price quoted. I will recommend Kazs to all friends and acquaintances. When youre there, make sure to ask for Chris. Hes a top shelf professional who will get the job done right. Thank you Kaz Automotive!!!
Jan 24th, 2024

I was in from out of town and had a situation with my car. Visiting auto shops is often stressful for me, I really appreciated the way the people I interacted with listened to me and their willingness to help me get things fixed quickly.
Jan 16th, 2024

I was dismayed by my recent experience at Kaz Automotive, where my vehicle inspection resulted in a failure due to the presence of a grill guard. Perplexed by this outcome, I sought a second opinion from another inspector who passed my vehicle without any issues. This inconsistency raises concerns about Kaz Automotive's inspection standards and has left me questioning the reliability of their services.
Dec 20th, 2023

Kaz Automotive was my go to shop for my car needs. I had inspections to a tail light replacement. Future Customers Beware! I went there on 11/28/23 for my state inspection and I was told I failed and two parts needed to be replaced. Which were front bulb lights and a front strut which I was told it was leaking. As I was preparing to make the arrangements for repair. ..I checked all my lights.... they worked. I was shocked. I went to another shop to confirm the situation and I passed inspection today . Do Better Kaz or you will continue to lose customers.
Nov 25th, 2023