avid hotel Salem, an IHG Hotel

Apr 10th, 2024

The Avid Hotel is a very clean hotel where people are so nice. We've left the hotel and forgot behind (lost) a briefcase in the parking lot. I call the hotel and the staff have found the briefcase, have send it back to me by priority mail with nothing missing in it. The people at the front desk were very helpful and understanding of my situation. Thank you so much.
Apr 9th, 2024

Mar 27th, 2024

Mar 11th, 2024

Unexpected Major Frustration in trying to check in. I travel as an Uber driver covering huge territory. I drive 200+ miles/day. I had booked an Airbnb about 40 minutes away earlier but the heater was broken in the room so I was unable to stay. I booked a room via an agent by phone at this hotel at 8:15pm with a CC.. The rate was fine. The agent didn't mention the incidental fee. When I arrived at 11:20pm to check in, I wanted to drop off my things and finish driving Uber to earn an additional $50 - $75 before retiring. UPDATE: (However, the front desk clerk was not at all helpful. I found him highly aggressive. He refused to take any cash payment or work with me in any way even though I clearly had been given a rate by phone and it was late and hotels were booked in the area. TO BE CLEAR I was paying with a valid CC. I was NEVER given the option to pay my incidental fee with my CC and pay at checkout with part cash and part CC. Even though the person below tried to respond as if all I had as payment was cash. That is not the case. So that's either gaslighting or someone who is misinformed.) It's now 1:40am and I lost income and sleep and found this experience to be one I truly hope never to repeat. The phone agents were helpful when I called to work with them to find a solution. However, the first agent told me she'd call back and I waited 45 minutes with no return call. My reservation was originally made by an agent who told me I would be charged whether I showed up for the reservation or not. I was very concerned that I would be charged even though I was being turned away by the rude front desk clerk. I am considered local even though I currently do not rent anywhere except for Airbnbs and hotels because I travel constantly. That seemed to be the underlying reason Shannon refused to find a way around the problem. I'm not tied to a physical address but a PO which is over 30 minutes away. He told me his system couldn't override the payment issue even though I was able to pay most of the invoice by card. My bank is in another state and I had cash for about $10 required that couldn't be put on my card. If the management is so rigid that they don't work with guests and members, they likely need better training for customer retention. Fortunately I was able to find a hotel within 10 minutes that worked with me to provide me everything I needed and was friendly and understanding. I'm a 5 star Uber driver and a 5 star Airbnb guest with only positive reviews. I look as vanilla as they come. Nothing alarming. Never had any problems with any hotels or Airbnb rental. No complaints. I'm called a dream guest because I'm quiet and clean. This location lost my business. The front desk person invoked a feeling of not being welcome in this location. I do hope IHG Hotel group finds a way to make this situation work well for any future bookings. My phone agents were wonderful but my checkin was a disappointing event on every level. I also didn't need a delay of 45 + minutes putting me after midnight checking in finally with my other hotel. The response below is SOOOOO ill informed btw. I'll discuss this with IHG Corporate. My original post clarified that CC was being used for the majority of the payment and the incidental fee. My alternate hotel had ZERO problem with the arrangements and was a very nice hotel.
Mar 10th, 2024