Blue Ridge Restoration & Construction

We began this project to build a full bath in our basement and install an egress window in April 2023 and it ended in January 2024. The contract stated it would take 45 business days, and they voiced they did "drop the ball" indicating it was things within their control they were complacent on. They pitched they utilized a calendar/scheduling system, that was only up to date maybe 7 days out of the 9 months total. We experienced many issues including lack of communication/no communication, frequent no shows, work done incorrectly and them having to come back daily to fix things, and poor customer service (always apologizing, never changing). They finished the project without all inspections/permit done, and had to tear stuff down to have inspections completed. We engaged them three different times to discuss resolutions, and there was never a change in their delivery of service. They informed us multiple times of staff being fired, and even transferred us to a different project manager. They continued to remind us "this is not how we do business" or "what our customers experience", but never changed. I've attached some pictures on how they would leave our space, as well as when they had to tear down their work to complete inspections properly. The picture of the dirt is the back of our house that was left like this for 3 months, risking water damage. We don't believe they are a professional business and we wouldn't recommend them.
Feb 18th, 2024

We contracted Blue Ridge Restoration & Construction to tear down our existing porch and build a new screened in porch with adjacent deck with composite. We planned the project for 2 years and had prices from several large and small local businesses to complete the project. Blue Ridge Restoration & Construction was fairly priced for a large project. Our project manager left right before the start of the job, but the new project manager Ed was very responsive and went over every detail of the project to ensure things went smoothly. We were in constant communication throughout the project. There were expected bumps (with any project), but they said they wanted to make things right and did. Their employees and subcontractors were respectful of our property and cleaned up after themselves. The entire project (from demolition to final walk through) took 7 weeks with inclement weather delaying completion by 1-2 weeks. We were overall very satisfied with their work and would recommend them to others.
Feb 15th, 2024

I have contacted them multiple times. We have had two contractors out from them. They initially do great and then they go no contact.
Dec 22nd, 2023

They set up a date to come out and they did seemed like they was interested! I need to full remodel and addition added. I went a got everything settled with my end money and plans. However shortly after that I received a message saying they turned me away. I dont think thats right!
Nov 13th, 2023

No-called, No-Showed Kitchen Consult due to a schedule error - but immediately made it right
Sep 4th, 2023