Roanoke, VA Car Rental Agency

Was up-charged and uninformed on an insurance rental. Nice young men, but the sale cant be the most important thing. Id recommend Hollins enterprise, they helped me the s ... more

The place to go to buy or rent. On Melrose In-First CU is right next door to help finance!

Very nice service

Very helpful personnel. They will do anything to help with rental experience. I am regularly renting @ this place and i never had any issue so far. Great people to work w ... more

I rented a small truck, but the order went into the car rental where they never sent the order to the truck rental, which almost made me have an issue. But the guys at th ... more

The vehicles provided by this car rental service were well-kept and comfortable. They had a range of options available, and the one I selected was spacious and perfect fo ... more

Called the phone number and tried to get transferred to reception about 20 times and got no response. Management -- please supplement your staff appropriately

Customer Service representative was rude and hung up the phone while I was trying to ask a question. She was very short during the conversation and did not introduce hers ... more

This place isnt even open! You have to go to the airport location. The office is empty. You CANNOT get a hold of a person at any of the regional locations so they can tel ... more

Everything went smoothly.

Had what I thought was a car emergency and needed a car right then. Called these folks and they helped right away. No fuss. Nice new and clean office, quick and friend ... more

I reserved a car from this location, but it was locked and closed when I arrived.

He couldn't get a rental without a credit card because he was from out of state.

Poor customer service and rude staff! Their cars are often dirty and seems like they just pass the germs around from car to car! Flu and covid is still going around and f ... more

This location does not exist. The phone number is for the hertz in Salem Virginia.

Stranded 6 hours waiting for a tow truck.

I returned the vehicle with full fuel and was charged $117 for fuel. Been trying to resolve for three weeks and customer service has been horrible- unhelpful and impolit ... more

I have rented from enterprise for years but, after my most recent experience I will never rent from them again. The assistant manager at this location is very rude and do ... more

Will not rent you a car unless you have a return flight.

Terrible location, terrible customer service.

Booked through economyrental and went to pick up the car for the trip early the next day. We were told they were out of cars and that they couldnt fulfill the rental. The ... more