Richmond, VA Trailer Rental Service

The employees here are just the nicest people. Highly recommended.

Good sizes

I rented a cargo van to move a mattress, a futon, and a few miscellaneous items. The van ran ok except that a couple of times while I was stopped, the parking brake egage ... more

The GM- Jessica is rude and unprofessional. 2nd experience at this location. Zero customer service skills...and a terrible attitude toward customers and only seems int ... more

Great experience everyone was so helpful thanks guys for all your help

OZZZY is the man! Pick up and drop off was a breeze. Ozzzy went above and beyond to make sure I felt comfortable and safe maneuvering a trailer for the first time, and I ... more

This location doesn't have uhaul anymore. It is just a self storage facility. Very nice staff though

Owner if kind and more

Last minute move made easy!!

Two hours, sent me to 3 other locations - promising they would have my trailer. Never ended up with one. Didnt even get an apology or remorseful look. The GM ran around l ... more

"Sent me to another store"

Picked up my rental and was expecting to have gas. Tank was completely empty. I dont understand why I would need to stop to get gas before I even use it when I am paying ... more

Great propane refill station.

Professional staff and fast service!

Customer service is terrible I wanted to fill my propain tank and she said go to a Gas company or grocery store. Smdh

We got just what we needed and had no issues.

Great place! Great People!

Easy to return truck

England is my city

This place is so great and convenient for rentals. The young lady there is so nice and efficient. She always has customers in and out.

Beverly @ the front counter is rude, disrespectful, and ignorant. I called to get a double charge corrected and she yelled and told me not to ever rent from them again. I ... more

They were so helpful both times I called with questions.

Be careful renting from here. I was charged for damages I never did, which caused late fees to be added since my card didn't have it. Make sure to take pictures of the ve ... more

Jesus took an hour to do paperwork on the wrong truck, then when we returned it nothing but attitude.

Never again... save yourself a world of frustration and don't use this location. I reserved a 10ft truck last weekend to be picked up at 8:00am using the Uhaul self picku ... more

I have literally no time as I am very busy with work, But I managed to get time to write this review to let you know "HOW terrible Experience it is with U-Haul SERVICE" ... more

The truck i rented made a lot of noise while turning the steering wheel, and while applying the breaks. I rented for a day but needed more time i came in a requested they ... more

No one on site the day we went to clear out storage and settle account. Had to leave keys and lock at another location and start the process there. I had called a couple ... more

Fast easy rental, clean truck and great customer service.

Super helpful and patience with all my questions.

The truck was filthy and literally had a homeless man sleeping in it. The steering wheel was sticky. The provided blankets were soaked in urine. The odor in the trunk was ... more

Nope, dont waste your time. Nowhere to park, no one to help. The only interaction I had with an employee with someone who yelled at me to move my car.

Company going down hill but less expensive