A.W. Holmes Contracting, LLC

On Nov. 4, 2023, A. W. HOlmes replaced my water heater. Paid cash that day. It was a Saturday and the two technicians left without providing me with the guarantee and heater instructions. In the following weeks, I called several times requesting those documents. Did not receive. On Feb 8, sent a letter requesting these documents addressed to owner, manager. No response. Called again and was transferred to manager. Phone rang 10 times or more. No "leave a message" option.
Apr 7th, 2024

I had a few estimates from this company, one for install of a tankless water heater, which I decided to just reinstall a smaller tank water heater, one for cast iron piping under my house, which I got a different opinion from and decided to go elsewhere, and my final one was for my sub flooring to be replaced through my insurance company for water damage. The company gives free estimates, but apparently it is limited if you decide to use other services. My last visit, I was waiting to get a detailed estimate to send to my insurance company and the employee came out, gave me his honest opinion, and I agreed and wanted to work with him. I reached out twice for the quote to send out to my insurance company to get the work started. I was informed that it appears I was using the company for free estimates and I would be charged 200 dollars for any quotes moving forward. I will not be coming here again if I am to be persecuted for exercising my right to shop around for services. I am unsure who I talked to via Facebook chat, but I am disappointed. Your technicians were great, and I respect them. But this wasnt the way to go.
Apr 10th, 2024

If I could leave 0 stars I would. First off Sherri is by far the worst customer service person to this date! Extremely unprofessional. She talks with no respect and she over talks people. Not sure she still has a job. Also, every time I put a claim in and this company comes, my insurance company always denies the claim. I put a claim for a toilet issue. I was appointed AW Holmes. They came out and told me I needed a completely new toilet. And they were going to charge me $500. I called another company and they came and fixed the issue for $75. If I were you, I would stay away from this company. They falsely send reports to insurance companies to get the full pay for the job. They did it to me
Apr 4th, 2024

Apr 3rd, 2024

The A.W. Homes was very professional and I'm very pleased with their service. The service was outstanding.
Apr 3rd, 2024