Sleep Number

Dec 3rd, 2023

Nov 30th, 2023

Nov 25th, 2023

Brent was an excellent salesman: patient, knowledgeable, thorough. Thanks.
Nov 20th, 2023

We were looking for a new mattress and decided to go to the sleep number store. We laid on one of their mattresses and made it a point to tell the lady that we slept in the middle together. She proceeded to tell us that that would not be a problem at all. After the presentation we decided to go ahead and buy a mattress, with the knowledge that we could return it after 30 days if we didn't like it. While we were paying we found out that you do not have a option to take it home yourself you have to pay $249 to have it delivered. What this entailed was them bringing the mattress in laying it on our box spring hooking up two hoses and plugging in the pump. This could have easily been done by myself. After sleeping on the bed for a few nights we noticed that we were sinking in the middle and it was like climbing over a mountain to get out of the bed. We called the sales lady and she told us that sleeping in the middle together was not recommended! She then told us to call customer service to figure out what to do. We called and they said to turn off one of the features. So basically we paid for a feature that we can't use. The bed was better, but we found out that if we changed the number while we were laying on the bed it started sinking in the middle again. So I then took it down to five and brought it back up to our numbers and didn't touch it again. The bed was okay but it wasn't any better than the puffy lux mattress that we already owned. So we decided to return it. When I called on day 31, I found out that she have to pay another $249 to have the bed picked up. And you have no option of taking the bed back to the store yourself. What a rip off! So if you sleep in the middle like us do not buy a sleep number bed!! Otherwise you'll lose $500.
Oct 11th, 2023