Metro by T-Mobile

Pumpkin _{on Google}

May 3rd, 2023

Worst experience. Not knowledgeable. Did not take time into consideration. Had me there the entire day. Did not know what she was talking about. Come here if you want your time wasted and terrible services on purpose.

Zara Tweetie Griffin _{on Google}

Mar 26th, 2023

Inconsistent and lacks honesty. Went to the store on Hull Street to switch from Straight Talk to Metro. They were having a promotion that you can get a Samsung 21 FE for a great discount price for switching. I was told by the female agent I was not eligible for the switch due to me having a phone number that was not T-Mobiles or Metros despite the huge sign on the window stating the deal for switching TO Metro. I was told I would have to buy the phone full price. A month later I return asking to switch my Boost Mobile phone number ( I went from StraightTalk to Boost but the service sucked) to Metro. They were having another deal a free iPhone 11. The male associate told me I was ineligible for the deal due to my phone using TMobile towers. He stated I would only be eligible if it used AT&T or Verizon. I checked my eligibility for switching before coming in the second time and it stated the number was portable and informed me to go into the store for the switch. Im not sure if the agents are just not fully educated in the products and services OR they do not wish to do the work and come up with bogus reasons for potential customers to turn away.

Christie Cassidy _{on Google}

Sep 22nd, 2022

I hope this is the right location
Jasmine at the hull st store near hull st. And genito is ALWAYS so kind, patient, knowledgeable and ready to help. Amazing customer service

Rachel Yeary _{on Google}

Aug 26th, 2022

Great experience. I was switching from AT&T and the process was very difficult.. But Jasmine at this location went above and beyond to help me out and got the job done. Thanks so much for helping and A+++ customer service!