Laslie's Auto Body

Apr 22nd, 2023

I would not give this place any stars dropped my car off March 6 here it is April 17 and still no car. But the constantly are asking for more money. My insurance so far has paid close if not more 5000 mind I still make car payments have to get back and forth to work. This is one of the worst auto bodies company
Apr 12th, 2023

I am so thankful for the AMAZING service provided by Laslie's Auto Body. They were prompt in getting me in for an estimate to repair the damage from hitting a deer, getting me scheduled for repairs, and getting my car back to me looking just as it did before I hit the deer. After leaving with the car repaired, there was an issue with the crash detection sensor coming on at various times while driving - with no rhyme or reason to it happening. I called and they told me to bring it in and they would resolve. Life happened and it took me months to return to get this taken care of but on arrival, they immediately scanned the code, knew exactly what it was, and resolved the issue. I am so thankful for the quality of work provided. I spent a little time in their waiting room and truly enjoyed chatting with everyone while there. I hope not to have to use the autobody services again, but found out they also do oil changes, so will be returning. Services: Auto engine diagnostic, Body & Trim
Apr 13th, 2023

Had a passenger door mirror replaced and it has a camera. The positive was the mirror was replaced quickly and looked good. The negative: They only accept cash or money order. I understand this but when I was dropping off my car the lady at the desk specifically informed me that they could also accept a debit card. With that in mind I forgot about it because I always have my debit card on me. When I arrive to pay the bill? They told me I would have to pay the 4% fee to use my debit card. Now, historically other stores have allowed you to use debit cards because there was not a fee associated. I cannot confirm or deny whether that is still true. When I was told the lady that's I was told a debit card would not incur that fee she said "no one would have told you that because every time a card hits my machine it incurs the fee. So I have to leave to go to my bank and get the cash to then come back. I got in my Van and drove home. When I went to use the turn signal, the camera would not work because the aiming was not complete. Now I was charged a $175 post diagnostic fee which should have revealed that the aiming was incomplete. When I got home I called the person that I was working with but had to leave a message. After a few hours,i googled how to aim the mirror and found that it was a 5 minute job on YouTube. I subsequently completed the task and got the mirror aimed appropriately. When I called and requested a refund for the money for the post diagnostics that obviously wasn't done I was told that was impossible. I was told that the mirror was correctly aimed and the diagnostic check complete and the only thing they could offer was to have me bring the van back again. When I informed him that I had already corrected it he said "well that's all I can offer." When I asked to speak to a manager he said that he would have one call me but as you can imagine that never happened. A few days later I received a card in the mail saying 'customer service was their top priority.' When I filled out the card and requested a phone call back, I have not heard from anyone either. I would just be cautious as I do not think they take customer service very seriously. I will be finding another autobody shop to use in the future.
Apr 12th, 2023

Laslie's is amazing from first contact through delivery. I experienced extensive damage to my vehicle after an accident involving a deer. My initial call was greeted with compassion and professionalism. We were able to set up an appointment, and were kept up to date as repairs progressed. Every employee is courteous and patient. The repairs are excellent, my car looks like brand new! The pick up process is seamless. A detailed report is provided and a technician bring your vehicle and inspects it with you to answer any questions. I would recommend to anyone needing auto repair. Thank you so much, Laslie's. Services: Painting, Body & Trim
Apr 5th, 2023