Element Hampton Peninsula Town Center

Apr 5th, 2024

Location is great. Bobby, the food and beverage manager was awesome! Breakfast in the morning was on point...especially the fresh baked scones! The happy hour was chill too. Please ty of restaurants within walking distance as well.
Mar 8th, 2024

Mar 6th, 2024

Modern well appointed rooms; in room cooking, microwave, Filtered water, refrigerator ; great exercise area; Morning breakfast With an omelet bar ; wine cheese and beer in the evenings ; great lobby dcor
Feb 23rd, 2024

So I booked a room at The Element Hotel for my birthday, and from the start of it I was a little nervous because I didn't like the pictures that were on the website. It made everything looked really crammed together in my opinion, but I still decided to give it a try. I booked my room for 4 days/3 nights and the cost of it was reasonable. The day before my stay I received an email telling me it was time to check in which made me nervous, so I gave the hotel a call just to ensure that my dates were correct. I was reassured that everything was set up the way it was supposed to be so I was okay and did ask if there could be an early check-in the day before. I was advised to try to call about an hour before I would like to check-in to see if the room, I would be receiving would be clean at that time. The day of check-in, I called to see, and I will say that I went to the hotel early and forgot to call so I was not upset that at that time a room was not ready. When I went in, I was assured that they were working on my room, and I had a seat in the lobby. Now when I walked into this hotel, I can honestly say that the pictures do not do it any justice. It was beautiful and the aura of was amazing. There were two (2) young ladies that were assisting the guest, and they were pleasant and friendly. I was also told that because it was my birthday they were going to upgrade my room and put me on the third (3) floor. I was so excited because this service was already coming off as amazing. I go to get on the elevator and realize that you need a key card for the elevator to even move (LOVE THIS EXTRA SECURITY MEASURE). I get to my room and when I opened the door I was literally blown away. This room was absolutely amazing and once again the pictures did it absolutely no justice. This room was like an apartment, and I fell in love INSTANTLY. When doing my walk through (Which I always do for safety and security), every detail was mind-blowing. I only had one issue with my room and that was in the bathroom. Now I understood the contractor's vision of clean, sleek and modern, however, there was one minor detail that was left out. There is absolutely nowhere to put your stuff for a shower. Now they do have their own shampoo and body wash on the wall, but not everyone can use that. I had different items that I needed in the shower with nowhere to sit this stuff. To put it on the sink counter was too far and would wet up the entire bathroom from opening and closing the glass shower door. I did express this to one of the hotel employees on my first night in the hotel and they came and installed a shelf in the shower. That to me in top notch customer service. It really set the tone because it shows that they listen to the customer's needs. I also had an issue with being overcharged for incidentals, and guess what? The supervisor whose name is Isaiah went the extra mile to ensure that this was corrected and handled IMMEDIATELY. Due to this being my birthday week, I did have visitors to come spend time with me, however they had to check-in with the front desk as well as they would call me to ensure that this was okay for the people to come to my room. As much as that sounds like a hassle, it gave me a sense of safety that not just anyone can get to me, and I was protected. There was another hiccup that there was supposed to be scheduled maintenance in my room in the morning that I was not made aware of, which kind of threw me off however they apologized and stated I would not have to worry about that again for the rest of my stay, and I didn't. My overall stay at this hotel was ABSOLUTELY AMAZING. I would definitely stay at this particular location again, as well as recommend it to friends and family. I wish there was a way that I could stay here again soon. Thank you for the experience @The Element Hotel
Apr 3rd, 2024