Metro by T-Mobile

Was lied to about Bill extremely disappointed would never recommend
Mar 24th, 2024

Wendy is the Manager, she was outstanding. Thanks!
Mar 11th, 2024

Wendy was very knowledgeable and courteous she was a big help solved my problem
Mar 1st, 2024

Bad experience I had at metro 3414 Mercury Boulevard, a guy serving in bad taste, terrible service, arrogant and serving in bad taste, he didn't help at all, I don't know why they have that type of people working in customer service, I always meet very friendly people with good helpful character but in that store they have terrible customer service I definitely feel annoyed offended bad very bad.
Feb 12th, 2024

Im not sure the girls name but she was working at the store on W Mercury Blvd in Hampton, VA around 2:30pm on Sunday, April 7, 2024 and just walking into the store, I noticed her being extremely rude to a customer. And by the looks of it she didnt want to troubleshoot the womans phone and ultimately made her buy a new phone. Poor woman was trying to do it herself to avoid spending that kind of money, but the employee was not trying to help. So when it became our turn to get help she didnt even look at the phone to see what the issue was and said we just need to buy a new phone. She was so rude and Im not sure if they work off commission but either way she wasnt trying to help anyone and just made people buy new phones for no reason. We ended up going to the 2303 Kecoughtan Rd, Hampton, VA store and Trinity was AMAZING. Turned out all we had to do was factory reset the phone. Something so simple. SOMEONE GIVE TRINITY A RAISE!!!!
Apr 7th, 2024