GERMAN AUTOHAUS

Feb 10th, 2024

Bought a car from them spent the money haven't received proper paperwork even after consistent contact
Jun 19th, 2023

Went to this place to get your normal inspection. They said three hour wait it ended up being 5.5hrs. They also FIXED problems without calling for confirmation and tried to charge me for what they fixed. Horrible Service, Horrible Time management, Horrible Management period.
May 13th, 2023

*WARNING THIS IS A LONG ONE* I've been a customer for a while now, but my recent experience has left me frustrated and disappointed. Lee, the owner, has the worst customer service I have ever encountered. Today, I walked into the shop and requested a state inspection. As soon as I entered, I noticed that Lee was on his phone, typing and scrolling through something. He didn't even bother to look up at me as I spoke. It was as if I didn't even exist. I asked him if he had time to fit me in for an inspection. His response was cold and uninterested. He simply said, 'Not right now. You can leave your car and maybe I'll get to it later tonight or tomorrow.' I agreed to leave my car and asked where I should park it. Without even looking up, he said, 'Park across the street.' I knew it was a busy area in front of homes. and I have no tags. (why Im getting an inspection) So I tell him I dont have Tags I just got this car I dont want to get towed, he replied couple days is ok. I step into the door way of the exit and look across the street and asked him where exactly I should park? no response. I repeated my question, this time louder, but still no acknowledgment from Lee. This was not the first time I had a bad experience with him. The last time I visited, he inspected my other car and was borderline angry and difficult because he wanted extra money for 'overlooking' my rim size. I tried to explain to him that there was nothing wrong with the rim size and that the weather guard was damaged when my bumper fastener broke. I even told him that I would go to another shop to get it checked and have them confirm that the size was fine. But Lee was sassy and dismissive, giving me my papers and receipt. I've reached my breaking point with this shop and Lees attitude. I refuse to give my hard-earned money to someone who not only lacks basic customer service skills but also has the audacity to treat me with disrespect. I will not go back there again, even if it means paying extra or driving out of my way to another shop. I value good customer service, and this shop clearly does not prioritize it. It's a shame because I used to recommend this shop to my friends and family, but now I will be warning them to stay away. I hope Lee learns the importance of good customer service and makes an effort to improve it. Until then, I will be taking my business elsewhere.
Jan 10th, 2024

STAY AWAY!!! These people are frauds!!! I went to the shop because of a bad shake, I took it to Import Auto King, Lee told me I need ball joints on both sides. The driver side was really bad so I had him do the driver side first, fine no problem fixed it for 248 the bad wobble was gone, so I trusted him to fix the other side. About one month later I took the car back for the second ball joint on the passenger side, he said he would fix it for the same price as the first. I got in my car after he "installed the ball joint," and the car was still shaking just as bad as when I brought it, when I brought it to his attention he said oh the shake is because you need brakes, I took his word for it and said ok I will bring it back for brakes but can I get my receipt for the ball joint, Lee told me the printer was broken come back for receipt, I came back two days later he said the printer still broke, I eventually just forgot about the receipt. Fast forward about a little over three months later, I go to the GMC dealership to let them fix my brakes that Mr. Lee said I needed, because the shake was just getting unbearable. I told the dealership I just got ball joints on the car a few months ago and was advised I needed brakes. The tech at the dealership informed me there were no new ball joints on my car and I did not need brakes, they showed the torn ball joint and said this ball joint is old and has never been replaced, after having the dealership fix my ball joint issue, I immediately proceeded to Import Auto King to address his fraudulence. Mr Lee hid in the back with a large hat on, I told his mechanic and his wife what happened, his wife had the audacity to argue with me calling me all kinds of names etc, I seriously would like to know how would she feel if someone did this to her, I mean they didnt mess it up, or fix it wrong they blatantly took my 248 dollars and did absolutely nothing, and then tried to make me pay for brakes I didnt need!!! This shop really give mechanics a bad name, they just proved everything negative people say about mechanics. I cant believe the audacity and then offer NO explanation but call me all type of names like I stole from them, the nerve! BTW his wife is the one responding to the messages under this review site, the both of them are pathetic to steal people hard earned money.
Sep 4th, 2023