Firestone Complete Auto Care

I feel like I am being treated fairly and respectfully. Fast yet thorough work. No hidden surprises. I've been coming here for awhile and prefer this shop to others
Apr 2nd, 2024

The staff was professional. The restroom was clean and stocked. The store was tidy and neat.
Mar 29th, 2024

Mar 8th, 2024

Horrible customer service. The Manager Chris accused me of cursing at his employees when my mother and another customer were inside to witness. Very unprofessional to make these accusations and it shows they care very little for their paying customers. They recently inspected my vehicle and I paid for a brake job for the rear. Now after their work my wheel shakes when trying to stop. This is an obvious safety issue as it increases the time to stop let alone the vehicle pulling in a different direction.They informed me my front rotors are now warped. Among a laundry list of other recommendations and issues (wheel bearing, tires) that were never mentioned to me a month ago as I would gave paid to have those fixed as well. The communication was non existent and these issues were never revealed to me until I brought it back in this past weekend. Take your business and money elsewhere as they do not prioritize customer service and satisfaction and treat you as a blank check!
Apr 7th, 2024

At this point and time I'd give the Waldorf Firestone located in Maryland a 1 star. I came in Saturday afternoon to have a tire change due to a flat tire. They were busy and made an appointment for the next day at noon. My car didn't get on the lift until 1330. I checked out at 1555, almost four hours to change a tire!?? I had a 3.5 drive home. When I did get home I noticed they scratched my rims - looked like they used a screw driver to remove them. Called corporate and in the process of replacing time. Will update when rims are replaced. As promised UPDATE: District Manager in MD contacted me and informed me to go to Firestone in VA. Store manager Mike verified the pictures below and ordered a new rim. The rim was 12.9.22. All is good. Rating changed to a 3 star.
Mar 18th, 2024