Cortland Arlington

Apr 3rd, 2024

I thank Cortland Scottsdale staff management for their daily, dynamic personal service. Since this great organization has taken charge. And relocating myself to a new refurbished apt home here. That I've enjoyed for so long. Excited and pleased for all of the great landscape projects and the up and coming pool project. I'm thankful for the team here, she's marvelous!
Mar 3rd, 2024

Dana Tucker, the Director of Operations, is excellent. He promptly responded to my questions and worked with us to find a solution.
Feb 28th, 2024

Patrick and Eddie make it easy to live here despite the building renovation challenges. They are always friendly and quick to resolve a request. They have excellent customer service skills and make this building truly feel like home. It is a pleasure to have them here!
Feb 10th, 2024

I flew out to stay with my partner who is working in the DC area for a month and he thought it would be a nice idea to get us moved over to an apartment. I work out 5-6 times a week and, being that we are both into fitness, having a gym on-site was a priority for us. He looked around and located this property listed as a luxury accommodation "complete with a modern fitness center" and a long list of other features. The photos looked a bit dated, but the amount of space and amenities look like it would make up for that fact. In any case, we decided to proceed to book the apartment. When we arrived at the location, we were VERY upset. The first thing we discovered and were not told about is that this property is under construction M-F all day - outside and inside. This is not ideal, but we unpacked and decided to try to make the best of the situation. While we were unpacking we noticed several other issues: the desk they have has two broken legs; there was a leak under the sink and they needed to replace the garbage disposal; the hot and cold shower knob wasn't secure against the wall; the dishwasher exists at an angle not flush to the rest of the kitchen cabinets; there is a hole in the wall that someone made with the doorknob previous to us... It is just insane that they were legally able to rent this unit out. Shortly after we settled in, we discovered that they did not have adequate high-speed internet, which is listed as one of the features of this residence. I inquired about this to Concierge and they did not have a good solution for us. I work from home so you can imagine my added frustration. This is unacceptable - and yet again nothing was done to accommodate us. Mind you this place also was not cheap... it is priced even higher than other locations that actually offer what is listed online. Another pain point is that when we went looking for the gym to de-stress, we were informed that the gym was also under construction and was not available to us. This was NOT ok... That is the biggest reason we wanted this apartment. For over a week and a half now we have been communicating with this building and they keep saying things, but not doing anything to resolve issues. I have had to take Uber across town to access a gym to maintain my fitness goals. After this week and a half, they finally started talking about getting us into local gyms nearby, but again nothing was done to help us. We also found a cheaper apartment rental that is under their umbrella and actually had all the amenities we wanted. So naturally we kindly asked to be moved to this unit (we looked and they have vacancy) to which they replied with a hard no. We are very perplexed by this whole situation and feel that we have been bait and switched just for our money. There are electrical wires hanging from the ceilings, there are open parts of the ceiling and wall, construction crews walking around all day, and there is a huge draft in the entire building. If that wasn't bad enough, one day the elevators went out of service and we had to walk up and down the service stairs. We are on the 14th floor, which I guess got our steps in but there was dog pee on the stairwell too. About 9 days into our stay, Concierge emailed us to notify us that the water was going to be shut off the following day... for eight full hours! . I guess thank you for notifying us, but WOW. How much do you expect people to deal with before someone gets a lawyer? This is unacceptable and because of all of this, we have been beyond stressed, and had to use our finances for costs we were trying to avoid by getting full-service accommodations; the constant frustration has put a strain on our relationship which isn't pleasant. We just wanted a nice place to spend time together but instead, we got this mess of an apartment. We just want to be moved and/or reimbursed. This place is not suitable to live in. As I was posting this I also noticed a HUGE discrepancy. The photos on Yelp look nothing like the actual place does currently. Please note this property management company is Envitae.
Feb 26th, 2024