Marlowe Apartments

Jan 4th, 2024

This is a very beautiful property. When I visit this property it feels very quiet, there is no noise, and Haley the property manager is very friendly.
Sep 30th, 2023

Sep 7th, 2023

The water was shut off for nearly an entire day 7 times in 12 months for repairs, there was regular flooding of the hallways, the elevators are currently offline one at a time for about 20 weeks per elevator, and the power has gone on and off repeatedly for the past month. Utility bills will regularly be between $200-300 and will very rarely go below that. And the move-out expectations are ridiculous - they expect you to literally leave it ready for the next renter to move in with no effort on their part and they will charge you if anything needs any amount of work, including things that you ASK THEM to repair while you live there (which they will of course refuse to do). Oh, and they're now charging you an extra $25 a month to USE YOUR FRONT DOOR because they have smart locks - not like you could opt out of them. Our dryer didn't work right for the entire last 6 months we lived there and they refused to do anything about it. I guess just waiting for it to fail completely and too bad for the tenants if you need to dry things 2 or 3 times to get it fully dry.
Feb 8th, 2024

I lived here for about a year and a half and would not recommend it to anyone else. The building regularly has water issues that require full day water shut offs, as well as power failures. The apartments are the not well maintained and the appliances fail. The front desk and maintenance staff are great, but the leasing office is incompetent and difficult. They asked me for proof of renters insurance (which I repeatedly provided) again and again without updating their records. Most of all, they are trying to charge us an arm and a leg in move out fees including for maintenance issues we reported before moving out, dust, and the outside of windows being dirty. Don't get scammed there is a ton of new construction in Crystal City with comparable rents. Update: I'm amending my review to 1 star because in addition to the unreasonable cleaning fee, I am being charged for carpet replacement, even after I paid Marlowe extra at move out to have the carpets professionally cleaned. They tried to charge me for the carpet being dirty. I told them to take it up with the cleaning service if they were dissatisfied with the results, then I was refunded the carpet cleaning fee and charged 4 times the cleaning fee for the full replacement. I received an email that confirms they did not even try to clean the carpet before replacing it. In addition, the leasing office was aggressive and very rude when I emailed my concerns. If you already live there, don't bother paying for the "easy move-out" they will take your money and charge you more anyways.
Jan 26th, 2024