Spectra Credit Union

Poor service, drive thru teller was unprofessional and seemed angry
Apr 5th, 2024

Today speaking with Jenna was the worst customer service Ive ever gotten from Spectra. She was breathing hard in the very beginning of the call, you know that breath you make when you dont want to be bothered.. yeah that one. I tried to ignore it but it was evident she wasnt with it. I ended the call. Id rather not talk to her again.
Feb 13th, 2024

I have dealt with many financial institutions. Spectra is unquestionably the worst. Their website is actively misleading - it will claim that no payment on a loan is due, even though one is actually due and they'll charge you late fees if you don't make one. Not only that, I had issues where the website said I had no payment due, the website would not allow me to make a payment (because nothing was due!), and Spectra nonetheless claimed that there was an amount due because of accrued interest and then attempted to charge a late fee (which they eventually waived after I complained). Spectra also has a burdensome process for closing an account that requires hand-signing documents and sending a photo of a driver's license. They refused to close my savings account through their secure message system, although they did inform me that they'd begin to charge fees if I didn't close the account. Strongly recommend to stay away. Horrendous website, anti-customer policies, and generally bad service.
Dec 12th, 2023

Nov 30th, 2023

I wire them money to pay-off one of my car loans. It has been two weeks of calling them to receive the lien release letter and still have not received anything. I call many times and all they say is its processed. What does that even means since I still havent received the lien release letter. One of their expertise is to harass customer to pay and they send trash mail to my house but cant send me the document I need. Worse company on customer satisfaction.
Nov 27th, 2023