Ourisman Lincoln Service Center

My dealer closed so I had to go to this one for routine service. They were friendly, communicated well, and finished 1.5 hour faster than my old one did. They even diagnosed and fixed a navigation system voice glitch. I'll be back.
Nov 27th, 2023

Took my car in for two lights which were on the fritz. All it took was to unplug and plug the battery back in. They didnt do that. Instead, intentionally preyed on my inexperience with Ford auto parts to tell me Im wrong and get me to buy a 1.2k replacement headlight light and brakes replaced (which werent needed). I left with a screeching break pad. When I returned it to them, they said they left a rock in it. I returned for a refund on the light and get the rock removed from under the hood. Servicemen there didnt like to take accountability for their deceptive advice and treated me like Im a problem. This happened years ago with my last ford. Same experience, Im sure I could find it somewhere in Google reviews lol. Either way, scam artists, garbage customer relations, deceptive advisement.
Nov 13th, 2023

I walked into Ourisman Ford Lincoln on September 20, 2023, to see about getting a deal on a used vehicle. I was greeted by Brian, who was very pleasant and willing to assist me with getting a quality vehicle. Well, we sat down and began the application process to see what I would actually qualify for. I let Brian, the sales representative, know what I was willing to put down on a used vehicle, and he really worked hard to try to get me an affordable deal. However, Sean, who was some type of sales assistant, told me that even though I had weekly / monthly income, I was unqualified because I needed an actual job, to qualify to get a vehicle on their lot that was medium to top of the line, but he was willing to help me and asked if I could come up a little higher in what I was willing to pay or put down. I negotiated an additional $2K. So, as I sat patiently with my husband from 12 pm to 3 pm, the dealership finally came to me with keys to a vehicle to test drive. It was a nice, clean appearance vehicle. When I test drove the vehicle, it rode fairly well. However, when we returned to the dealership after the test drive, I was informed that the vehicle had not been fully inspected. Due to it being a trade-in from another sale from another customer. So I sat another 2 hours waiting. Sean, the sales assistant, came after the 2 hour wait and said the only problem the vehicle had was that the left and right lower arm controls needed to be replaced and that he already ordered the parts and needed to pick the parts up so that I can drive the vehicle that night, and that repair would only take an hour. So, as my husband and I waited, another salesperson named Jeannie went over the necessary paperwork for the sale of contract, title work, insurance, and payment. So, finally, at 8 pm, after 8 hours of being at the dealership, the vehicle was brought out to me so that I could leave and return the next day with the remaining balance. To make this long horror story short, I've gone to the dealership 6 times with issues and concerns about the vehicle. It failed inspection in Delaware, and when I asked about getting it fixed through Ourisman they continue to give me the run around and decided to tell me yesterday morning that it was going to take them 3 months to get tags, title and registration, so they were going to give me back the entire processing fee and title, tags and registration fee and have me do it. However, they did not return the $999 processing fee and still can't fit me in to get the car fixed to pass inspection. My experience just in these 8 days dealing with this company, who represents Ford and Lincoln, gives these companies a bad name along with the Ourisman family name. Ourisman is not a loyal or trustworthy company. It's all about taking your money at any cost. The is for Brian. Sorry, he has to work for a dealership like this one!
Oct 15th, 2023

Why do service departments at dealerships book an appt for you if they cannot take your vehicle at that time. I had an appt at 3:30pm. After 1.5hrs of waiting and nothing I asked the lady at the desk how much longer for my vehicle. She goes in the service bay area and then walks past me into an office. I look and see my truck sitting in the back parking lot. When she comes back I tell her I see my truck and she says yeah we were waiting on a technician to become available. My appt is at 3:30pm and u are telling me at 5pm you are waiting on a tech to become available and that I have to wait another hour. All of this for a simple oil change!! Utterly Ridiculous!!
Oct 3rd, 2023

ZERO customer SERVICE skills to be found in the service department. Took my vehicle in for an oil change, windshield replacement (champion window replaced the windshield 100% would recommend them), and to troubleshoot backup camera not working in my 2022 Corsair. Called recall to see if the part was available because it wasnt during my previous oil change. They could get me in two days after my scheduled appointment for the service mentioned above. I told them I already had an appointment and they said they could fit me in on my appointment day. Fast forward to my appointment (two days later) was told the part is on back order and not available. Mind you I was told the repair could be done by the recall department. The left doesnt talk to the right and youre left figuring it out as the customer. My car couldnt be recalibrated on the day of my appointment and had to be kept for another day. Car delivery was eventually presented as an option. My rep never set it up with that department and I had to call at 3 pm the second day the shop had my vehicle to get an update. Was told my vehicle was complete and just waiting to be picked up. Told them the car was supposed to be delivered upon completion of service. They had no record on their end. Upon delivery the car was not cleaned and the windshield fluid was not topped off which is a standard of every oil change. Ourisman Lincoln doesnt come close to missing the mark for customer service standards. One would think purchasing a 60k vehicle would come with an elevated customer service standard. Not the case at Ourisman Lincoln.
Sep 24th, 2023