SERVPRO of Burlington/Middlebury

Just outstanding service from Rob and Ryan. Professional, thorough and a pleasure to work with. Highly recommend.
Mar 31st, 2024

SERVPRO was excellent. They were prompt, courteous, knowledgeable, and efficient. Karleen & Kris's team were amazing. Would recommend without reservations.
Dec 19th, 2023

If you are looking for a company that exhibits highly questionable competency and complete disregard for your belongings, then this is the company for you! Lacking in both physical skill and people skills. Responded promptly after a washing machine faulty install. Servpro didn't turn off the water to the machine, didn't lay a tarp, we overheard them acknowledge they didn't bring a bucket, didn't return to their shop to retrieve it, fans placed on my bare mattress, left with the ceiling having a constant (brown) drip straight onto my rug, and subtle drips onto my mattress and dresser. (No dripping had commenced when they arrived, only water bubbles formed). Once they left I inspected my room to complete dismay and I placed my own mop bucket under the pour and had to dump it three times in one day (=12 gallons of water that would have otherwise been soaked into my rug and carpet floor). I asked multiple times what I should remove from the room and they said everything was fine and no need to relocate. Multiple pieces of original artwork were torn off the wall and crumpled due to strength of fans. Whiteboard knocked over and smashed a ceramic statue. When I informed the same staff the following day of the drip, they responded "It would have been nice to know it was still dripping and the water hadnt been turned off." even though it was steadily dripping once they drilled into the ceiling. After 3 days, the supervisor inspected and immediately instructed the staff that had been checking daily to rip up the flooring and cut into the ceiling. They again informed me I didn't need to remove anything additional from the bedroom. (I had since removed memorabilia). When I pushed into questioning that since it didn't hold true the last time they apologized "for my stuff getting damp." My mattress is stained. My rug is stained. My dresser required immediate cleaning or would have warped and stained. Art is destroyed. These are not the considerate employees I would want to have to enter my house and solve a problem (that they claim is their specialty) ever again. Given 2 stars instead of 1 for prompt response that morning.
Mar 15th, 2024

Excellent service by Jordan, Rob, Casey and others. They came to our house in response to a fire as many times as needed to clean and clear the area. They helped reassure us with their calm professionalism and reassuring manner. I would call them again if we should ever need their services. Service: Fire damage cleanup & repair
Sep 27th, 2023

Jul 20th, 2023