Blue Compass RV Vermont (RV One) Service & Parts

Abbie Collins _{on Google}

Feb 18th, 2024

We recently purchased a new 2024 Grand Design Reflection and had slide awnings installed. When we talked with the service manager, we specifically requested that they use the factory channel to install the awnings. When we called to see if they were complete and check how they installed them, they told us that there wasnt a factory channel and they had to screw the bracket into the side of the camper. Upon delivery of the camper and inspecting the install, there is clearly a channel on the roof line that they could have used to install the awnings. Not a huge deal, but now more maintenance is required to ensure no issues down the road.

Lisa Robinson _{on Google}

Dec 10th, 2023

This place is a hot mess. I bought a 2022 Rockwood and their certified technician installed a TV mount in the bedroom, and the screws went right though the back wall. I am a seasonal at a campground (live in NC for winter, VT for summer), and they wanted to keep my camper for a month to send it to a fiberglass specialist to fix the holes. What!?!?!! I live in it. So I came back from NC in April to bring the camper to them to fix all issues before May when my campground opens. They eventually sent the camper away to get the holes fixed but never addressed any of the other issues, never answered their phone or return voicemail messages. Robert is extremely passive and will tell you one thing (what you want to hear) and then do nothing. I had one certified technician spend 4 hours trying to come up with a solution for the TV mount because they didn't want to put more holes in the wall after they got fixed. 4 hours. No solution. So my brother fixed it for me. Another certified technician installed a slide topper incorrectly the first time, so now it collects water, and they will not replace it because Robert said he doesn't ever receive authorization. Wrong! We sat in a meeting together to discuss the awning that never worked, so he was told to order a new fabric as well (the door had been rubbing on it) and he never did!! No customer support. Horrible, horrible. So frustrating. You will regret buying from them. Just don't do it. I had buyer's remorse from the get go. Do not purchase anything from here. Do not bring anything to be serviced here. You will spend all of your time calling them...checking on them and waiting for them. It is a full time job making sure they are doing their full time job. They get paid whether your camper is fixed or not at the end of the day. Just don't do it.

John Buxton _{on Google}

Nov 15th, 2023

11/23 update on 2nd service, service prompt and as planned service manager Robert and tech damian are easy to work with. Will go back again
The service was excellent. Robert the service manager kept me informed and answered all my questions. The mechanics Damian and Sam greeted me when I dropped off my rig and were very helpful with the recommended maintenance. Allen in parts was super easy to talk to. This is the way a service center should be. GREAT SERVICE!