Country Inn & Suites by Radisson, West Valley City, UT

svar svar _{on Google}

Apr 11th, 2024

Stay away. Seems to house homeless. Mentally unstable lady started at us in the lobby. Front desk clerk just played it off like it was nothing. Stay away.

Cartoon _{on Google}

Apr 8th, 2024

I stayed here for work on 4/9/24. Dawn the manager was just leaving as I arrived but she was very professional and welcoming for the brief period that we spoke. The guy on duty for the evening shift wasn't able to add my rewards profile to my stay, but the woman on the overnight shift was able to get me going!
The room was clean, bed was comfortable, shower was great! There are many options for food within waking distance and it's only about a 10 minute ride to the airport. I'll definitely stay here again the next time I'm in the area!!
Thank you for being professional!

Graham Dick _{on Google}

Apr 8th, 2024

The room was great, excellent breakfast. I also enjoyed the hot tub and used the laundry facilities.

S P ATONIO _{on Google}

Mar 31st, 2024

WE CHECKED IN MARCH 22ND,2024 AND THIS HOTEL WAS A TERRIBLE EXPERIENCE FROM THE RUDE GUY WHO CHECKED US IN HE WORKS THE PM SHIFT THAN TO THE NIGHT AUDIT HER NAME IS SIERRA SHE WAS VERY RUDE AS THEY CHECKED US INTO A ROOM WITH A CLOGGED TOILET THAT WOULD NOT FLUSH AT ALL THE WHOLE BATHROOM WAS FLOODED WE HAD CALLED TO LET THEM KNOW THE ISSUE AS TIRING AND LATE IT WAS AT NIGHT SHE SUGGESTED TWO OPTIONS SHE SPECIFICALLY TOLD ME AND MY FAMILY WELL YOU GUYS CAN STAY IN THAT ROOM WITH THE CLOGGED TOILET OR WE CAN MOVE YOU GUYS TO A DIFF ROOM FIRST OFF VERY UNPROFESSIONAL HOW SHE HANDLE THE SITUATION THE ROOM REEKED OF CIGARETTE SMELL AS WELL SO AFTER SHE MOVED US INTO A DIFF FLOOR AS WE WERE ON THE 2ND FLOOR WE WERE MOVED INTO A ROOM ON THE FIRST FLOOR AND THE PULL OUT SOFA WAS STAINED WITH THE SHEETS NOT CHANGED SO AS YOU CAN TELL THIS WAS A VERY BAD EXPERIENCE WE HAD THAN THE GIRL THAT WORKS FRONT DESK JANIE OR JAMIE HISPANIC GIRL WAS VERY VERY RUDE SHE WOULD LITERALLY HANG UP THE PHONE ON ME AFTER I ASKED HER IF I CAN SPEAK TO MANAGEMENT AS I WANTED TO EXPLAIN TO MANAGER ABOUT OUR STAY AND EXPERIENCE WE WERE HAVING TO DEAL WITH AND SHE WOULD KEEP HANG UP ON ME AND SHE CHECKED US OUT NO COPY OF MY RECEIPT SHE JUST HAD A REAL NASTY ATTITUDE ALL THE FRONT DESK STAFF DID NOT DO A GOOD JOB WITH AT LEAST MAKE THE GUEST FEEL COMFORTABLE IT WAS RUDE ALL AROUND I FINALLY SPOKE TO THE MANAGER 3 DAYS LATER AS FRONT DESK TOLD ME DAWN WAS UNAVAILABLE DUE TO BEING ON VACATION AND I HAD NO WAY TO SPEAK TO ANYONE ABOUT MY STAY WE HAD THERE SO IT WAS VERY FRUSTRATING I WOULD NEVER RECOMMEND ANYONE TO STAY HERE THE WAY THAT WE WERE TREATED AND MANAGEMENT TOLD US THAT SHE CANT HELP ME OUT DUE TO LISTEN TO HER STAFFS SIDE INSTEAD OF THE GUEST SO NEVER AGAIN WOULD WE PAY ANOTHER PENNY TO STAY HERE BY FAR THE WORST STAY EVER. NO PROBLEMS SOLVED ALL AROUND FOR THIS STAY.