Wells Fargo Bank

I'd rather drive to the Draper branch 20 min then deal with these people at this location. Draper knows great customer service, take some lessons it will benefit you greatly
Oct 11th, 2022

I am back in the USA after an year and I went to this branch to get a proof of address so I could renew my drivers license. I called Wells Fargo 3 weeks ago asking to change my address in my account and that was not done, so a teller told me that one of the bankers could help me with a letter adding my address, but I didnt have an appointment with the banker because I didnt know I had to schedule for one. The teller said that she was going to ask one of the bankers to help me since this letter would only take a few minutes to have it done. Than a very rude woman appeared asking me what I wanted there, than I explained to her and she said that she couldnt help me because I didnt have an appointment. I explained to her that this would only take a few minutes and she again very rude said that she could not help me and that I needed to find another way. I went after her in her office and asked for her name and her position, she said her name was SARAH RASMUSSEN and she smashed the door in my face. I am calling Wells Fargo to make a complaint and now I am calling the branch to get her managers and her district managers information so they know how rude their employee is. Since Im back to the US Im going to close my accounts at Wells Fargo because I dont want to make business with rude people Update after a week; I made a complaint about this awful lady to Wells Fargo on the phone to the company, I answered this persons reply on my review, reached out to the manager and District manager and nobody seems to care. Closing my account!
Oct 4th, 2022

If I could give zero stars, I would. Absolute horrible experience getting a mortgage loan with these people. Specifically ERVIS HYSOLLI IS TERRIBLE. He has not been personable since day one, seems inconvenienced by us wanting to work with him, due to waiting on him traveling internationally we were subject to interest rate jumps because he wasn't available to lock in our rate during normal business hours. He doesn't seem to care about the customer experience and was so unwilling to help or be flexible in helping us find the best option. DO NOT USE WELLS FARGO!!!!
Sep 27th, 2022

Terry, excellent service Thank you!
Aug 31st, 2022

The staff was complaining about chump change
Aug 18th, 2022