REI

Ive spent thousands of dollars at this store. Ive been a loyal customer until today. I bought a tire lube while my wheel was in the store. The bike mechanic was wonderful to deal with, but asked if I would install the tire tube myself at home. Wanting to give him a break and not knowing if it would cost me, I said yes. He also helped me get the green goo inside when my bottle I bought from the store wasnt working. I get home, install it as I have many other tubes, pump to 45 PSI I always have, and it explodes. Green goo gets all over my clothes, my two kids, and my garage and bike. I go back to the store and the only thing the manager can say is that they dont cover tire explosions if the tire isnt installed by their crew. That is their policy and what does that mean? That they believe the majority of tire booms are customer fault and not from a bad product. Except the mechanic didnt install it when the tire was right in front of him. Doesnt matter. The manager didnt budge. I told him I would pay another $10.19 and he would lose a customer over it. He took the payment and I will now be avoiding this place.
Apr 3rd, 2024

Nick (the army brat) spent a lot of time with us today as we rapidly fired questions his way. He was knowledgeable about a subject that we were clueless on... surviving Africa in regards to clothing, water filtration, etc. He gave himself a 4 out of 5 stars, I give him 5 out of 5 stars.
Mar 28th, 2024

Woke. Was in the middle of checking out when I noticed the huge trans/pride flags posted all over the place, on the wall, a flag in the window, and on the hat and lanyard of an employee.. also 3 of the employees wooden badges boldly proclaiming their pronouns, not to mention the useless face diapers 2 of the 3 front desk workers were wearing. Its like some sort of bizarre cult where each employee is obligated to prove how far left they! They go out of their way to virtue signal and fall all over themselves to prove their obedience in supporting all the latest charades of the day. The employee asked me for my payment and in that moment I realized they arent getting my money. I told him I had a change of mind, walked out, and went to Scheels.
Mar 21st, 2024

I've decided to update my previously bad rating/ review to a 5 star rating. I had decided not to shop at REI anymore after a previously bad experience there, but after being sold on an REI brand product online I decided to venture back into the store just this one time. I was pleased to work with 3 different employees who were all happy to jump in and help me find what I was looking for. In addition to this they seemed to have experience using some of the products I was asking about and in outdoor adventures in general. I'm happy I gave them a second chance and will likely find myself back shopping at REI again.
Mar 6th, 2024

Great REI! So many friendly workers asked if I needed help. Little do they know that Im the browsing king. Eventually I caved and asked for assistance for an upcoming road trip and the staff member was incredibly helpful.
Feb 22nd, 2024