Continental Bank

This bank has the worst customer service. They will NOT return calls or emails. I would strongly urge you not to use them.
Jul 5th, 2023

Continental Bank (Surge) CROSS Posted by: dlatham it I'm one not to normally write reviews but Surge really pushed my buttons. Mind you what I am about to post, on the "due date" I was invited to apply for a credit line increase. Having never missed a payment since being a card holder, I recently let my payment lapse by ONE day. Simple over sight as I was dealing with a minor health issue the payment escaped me. While technically the payment was not late because what Continental doesn't tell it's customers in ANY literature, Surge (Continental Bank)subtracts 3 days off of their 30 day reporting period (so only 27 days) my payment came in on the 29th day not the 30th so it technically I wasn't late. I digress, having utilized this card to rebuild my credit; I thought they would be more willing to assist with a small speed bump along my road to credit health. Instead there was zero support for those of us that made bad decisions in the past but worked hard to rebuild a healthy credit lifestyle. They give you ONE unknown extra day, to the customer, a "cushion day" to get a payment in. You would think if they truly wanted to assist people with rebuilding they would call the customer before the account goes late (as other companies do). Not only to support good credit health but good customer service as well; instead they wait one more day to give you a "this is an attempt to collect a debt" call. Not willing to review my payment history with them or (with my other creditors) to forgive a clear oversight on my part; they were more than willing to immediately hit you with a late fee and send the late payment to Transunion and Experian. Surge claims to help you repair your credit and work with you but that is a marketing lie..... live and learn. DO NOT USE SURGE! There are PLENTY of other more reliable credit building cards like SELF and Credit Karma. Bye Bye Surge. P.s. I was forced to give a single star because there is no such thing as no stars or a negative rating.
Oct 7th, 2022

Andy Garland and his team have great customer service, very responsive and knowledgeable, and helped alot for my PPP loan.
Aug 29th, 2021

EXCEPTIONAL CUSTOMER SERVICE! Andy Garland is probably one of the best in customer service.He has gone above and beyond every time I have worked with him And spent today (Saturday) taking multiple phone calls to help a friend of mine with her loan. He is patient and kind and so professional. I wish I could give this bank 10 stars for hiring someone as exceptional as Andy Garland to represent them.
Mar 12th, 2021

I was blown away by the service I received from Continental Bank, and Brian Bodily in particular. I was trying to secure a PPP loan for Covid-19 relief and Brian was able to push me through the process so smoothly, when other banks wouldn't even look at my application. He was kind, very responsive, and so helpful. I would absolutely recommend working with Continental Bank!
Nov 22nd, 2020