Einstein Bros. Bagels

The customer service was a joke. The only person who was friendly was the guy who helped take my order, and I regret not getting his name. When I went to pay, the woman at the register hardly said a word, when I was waiting for my receipt, she grabbed it, crumbled it up, and threw it away. Didn't say 'thank you' or 'you're good to go', instead she just yelled over to who I assume was the manager and asked if she could count out her register. I watched an interaction with another customer and the staff making the food, the customers order was wrong, so he asked them if they could correct it. Two people in the back argued with him, then took his bagel and said 'Well isn't this just great' and threw it in the trash. It was obvious the employee was upset, it seemed like he was throwing a tantrum while making the new bagel. When he was finished, they basically just threw it at the customer without another word. I've worked in customer service, I understand that if you are busy, you might not be able to give the quality of service that some would expect. The fact that it was me and one other customer (no one was in the drive thru) and this was our interaction is just sad. Obviously they don't care if people keep coming back. I'm not saying that every staff member here is rude, but there was one out of the 5 I saw while I was there who was kind. Something needs to change. I will not be wasting my time here again.
Nov 20th, 2021

Nov 10th, 2021

Fast efficient great bagels!!
Nov 10th, 2021

Nov 5th, 2021

No idea who the cranky guy is, but I was at the window when he yelled "just let them burn! Who cares?" As he slammed the paper towel roll down on the counter. Same dude. Always cranky. Sure hope you weren't talking about my food sir. 9 times out of 10, I really enjoy Einstein's. This may be the one that I do not... hopefully my food isnt burned. *Update (a year later)* Unfortunately, I think this Einstein's will be losing another star. We are down to two. I ordered ahead of time to avoid the line today. This is a popular location. Instead, when I arrived, there was a sign on the door blaming staffing issues and "national shortages", so the pick up orders had to be done in the drive through. Well, it took an hour. My food was ready and paid for, but by the time I finally got it, it was cold and soggy. I am unfortunately reluctant to return to this store, despite our frequent and timely visits in the past. I am unsure what has changed, but it needs to be fixed. I said last year, that I enjoy this Einstein's "9 times out if 10", but it has quickly dropped to about 50% in the last year.
Oct 30th, 2021