Larry H. Miller Chevrolet Provo

Excellent. They fixed my problem with confidence and no hassle. Perfect experience
Apr 8th, 2024

Howard our salesman and Jon our service manager really treated us like family. Howard has made purchasing our Tahoe stress free and a great experience. Jon helped us with our service and with cost savings decision making.
Apr 4th, 2024

Solved my issue quickly
Apr 4th, 2024

Apr 4th, 2024

Disappointing Experience with Dealership's Lack of Accountability My experience with this dealer has been incredibly frustrating and disappointing. I purchased a truck in January, with the expectation of receiving my permanent plates in due time. However, after my temporary tags expired in mid-February, I encountered numerous issues with obtaining the plates. Despite my proactive efforts to communicate with the sales representative, regarding the impending expiration of my temporary tags, the dealership failed to provide a timely resolution. Mr. Ibarra's response was delayed, and when he finally addressed the matter, I was informed that the emission paperwork was missing, preventing the release of my plates. What is most concerning is the dealership's lack of accountability for their mistakes. Rather than taking responsibility and rectifying the situation promptly, I was met with excuses and delays. Furthermore, upon discovering that the truck failed the emission test due to a pre-existing modification, the dealership's proposed solution was unsatisfactory and potentially risky for me as a customer. Despite my attempts to seek a refund due to my lack of awareness regarding the emission issue, the dealership has yet to provide a resolution. It is unacceptable that I am left in limbo, unable to legally drive the vehicle I purchased. Overall, I am thoroughly disappointed with the level of service and professionalism exhibited by this dealership. I would caution others against conducting business with them, as my experience has been nothing short of frustrating and disheartening.
Apr 3rd, 2024