Fairfield Inn & Suites by Marriott Provo Orem

Ive stayed here more times than I would probably like to admit but the staff is always accommodating and nice! Nicolette is always amazing and friendly at the front desk and she always greets me with a smile and by name. She is truly amazing.
Apr 10th, 2024

Disgusting sofa sleeper in two queen room with family of 5. This is the sofa sleeper mattress covered in urine and other stains. Busy weekend so they would not comp a second room to make sure we had three non-disgusting beds. Their only offer was $30 off the second room so in order to have three clean beds we had to pay for two rooms. Marriott is often better than this in quality, cleanliness, and customer service.
Mar 29th, 2024

Rooms need upgrading staff is excellent Rooms: Need update but clean Food & drinks: Need more health options lots of carbs in lobby and sugar sodas
Mar 17th, 2024

I understand that this is a sort of you get what you pay for type place but man I had a way worse experience than anticipated and it was entirely due to the cleaning staff. They cleaned my room only once and during the middle of my 5 day stay which was totally fine. The issue was Id argue they didnt really clean just more so went through my stuff when I wasnt there. Everything in the room was clearly moved and rifled through but no cleaning seemed to have taken place. Thank goodness I didnt find anything missing. Then, on my checkout day, they all but kicked me out because they were sold out. My flight out of Utah was at 5 pm the day of checkout. The night before, I called the front desk to ask when checkout would be and was told 12pm. Cool. Plenty of time then for me to work from the room until noon and then head to the airport. At 9 am on checkout day housekeeping checked in for the first time. From that point on, they knocked at the door every 45 minutes until 11:30 when the main person (I assume) demanded I leave the room because they needed it for the next guest. What is the point of having a checkout time if youre basically kicked out as soon as you wake up on checkout day? Didnt I pay to stay until checkout time? So bizarre and uncomfortable and unnecessary. I wouldnt ever go back to this place.
Mar 15th, 2024

Close to the highway with very comfortable beds and amazing walk in shower! Highly recommend. Breakfast wasn't bad either. Would say I missed a sink in the room but the bathroom sink did suffice. Rooms: Nice rooms and we'll kept. I loved the furniture and the layout! The bathroom was amazing if lacking on the water pressure. Nearby activities: Close to many restaurants and stores!
Feb 29th, 2024