Chase Bank

Great customer service!
Apr 7th, 2024

You guys are the worst at answering your phones. I called last Saturday. I called this Saturday. It always says you are busy and tells me to call back another day. Also, my mother is not able to walk and is in the ICU. You guys want her to come in person to add a beneficiary to her account. While other banks let us video call, docu sign, verify who she is on the phone. I wouldnt recommend this bank at all!!!!
Apr 5th, 2024

Multiple negative experiences here. For an account I had they requested I bring in more documents so they could keep the account open. I brought in the documents but they closed my account anyway without talking with me. They are often unable to help me in the bank location and tell me I have to call a phone number. The robot system is very unpleasant and takes forever to be able to speak to a human that can actually help me with my account. Bad business and bad experience as a customer. I have better experiences at other banks and will probably close all my accounts with Chase.
Mar 13th, 2024

They don't answer the phone.
Feb 9th, 2024

What a terrible experience trying to open a new account, the clerks were useless and just referred us online to open an account online to which it won't let us, then when we try to call to make any sort of appointment with their bankers no-one answers. not only are the employees not helpful but chase's app and website are even worse.
Jan 31st, 2024