Crate & Barrel

Apr 2nd, 2024

NEVER GET THEIR CREDIT CARD WORST CUSTOMER EXPERIENCE OF YOUR ENTIRE LIFE. IMPOSSIBLE TO TALK TO A HUMAN. PROMISE YOU ITS NOT WORTH IT
Feb 19th, 2024

Poor quality furniture, overpriced, and bad customer service. I bought some chairs and a table here. Everything was delayed for months. The table got delayed so many months, I just kept the chairs and ordered another table from somewhere else. After a little over a year, the "leather" on one of the chairs was peeling off on one side. It appeared to be a defect. I called customer service and got an email to submit pictures, which I did. Then I got a cut and paste email reply saying the table (which I didn't order from them) looked like it had normal wear and tear and they would not replace or offer any credit for it or the chair. In other words, I'm not sure how much consideration was actually given to the obvious defect in the chair material. In any event, there are plenty of better furniture stores with better quality products and customer service. I recommend you go elsewhere. Update: I called their customer service again like the reply to this review said to. The representative simply reiterated that there was nothing they can do. So in addition to being a seller of overpriced and poor quality furniture, their response suggests they only pretend to want to help online even though they have no intention of doing so. Again, there are lots of better places to go than here.
Apr 8th, 2024

The people helping me were great! Shout out to Svitlana who is new ; she so kind and patient as was the gentleman training/helping her.
Jan 30th, 2024

Rhonda is the absolute best. She recognized I was waiting to be helped and came all the way over from the register to see what I needed. She answered all of my questions and got my ordered placed. Thank you for your kindness, Rhonda!
Jan 27th, 2024