Chase Bank

Fast and friendly service. This bank is conveniently located and the staff are always kind.
Mar 7th, 2024

Fast and friendly service. This bank is conveniently located and the staff are always kind.
Feb 24th, 2024

Nice bank, not so nice staff. They werent happy that I took a picture of the cool lighting they have.
Jan 9th, 2024

Nice bank, not so nice staff. They werent happy that I took a picture of the cool lighting they have.
Dec 29th, 2023

My husband was a victim of identity theft and we just filed a blotter report at Lehi Police and FBI recently. My husband was out of the country when someone had accessed on his Chase Bank online banking and transferred all of his savings to an unrecognized checkings account. When we reported this to the bank then it was found out that there was a name Larraine Diaz from California who was joined to his bank account then took all of his money. We were disappointed how the bank were able to let this woman joined account easily without proper verification. My husbands Chase bank account was opened in Utah state through his company and it is very suspicious that a strange woman named LARRAINE DIAZ was accepted to join his bank account without my husbands knowledge. My husband talked to Juan Gonzalez who assisted us with this case. He was indeed a good help. Today, November 14, 2022 around 14:30H, Me and my husband went to Traverse Mountain Lehi branch and spoke to Ashley who really did a great job in helping us solve our issues and answered some of our inquiries. All the employees we have met in this branch are all professionals. I would say my favorite is Ashley who attended us in a very timely manner and very customer-service oriented. Your service is excellent to customers when their time is being valued. Also I didnt like in Chase bank is the customer support service that took forever to answer our call and even transferred us multiple times because they are not the right person to talk to. This was a call on November 14, 2022 at 14:10H Then at 11:37am with a call duration of 55 minutes it was also disappointing that we have experienced the same then even talked to a customer support named Jana who just hanged us up and never helped us. It was my husbands money and every customer has right to know what is going on with their money. Heidi was the only customer support that I remembered who was kind on the phone and knowledgeable. Banks do not have products to sell but services only. Customers/investors keeps coming back because of the good service and never a bad service. If your service is bad then you are pushing customers away and they will invest their money instead to other banks whom they can put their trust instead.
Dec 18th, 2022