Central Bank - Lehi
-
475 E Main St
Lehi, UT 84043 - 801-655-2214
Hours
Chamber Rating
-
Jason Harrison
Best bank fr
Oct 4th, 2023 -
Caroline Mackay
I called to see if they could help me verify some info and a lady named Kelly answered and said "one second" and then hung up on me. I called again thinking it was an accident, but they didn't answer. Third time I called Kelly answered again on the last ring and said "yes?" and I explained the situation. She said she can't help me, but I explained that I was currently with the account holder and when I passed the phone over she treated him very rudely and impatiently. What we needed was very simple, but she made us feel like we were inconveniencing her by making her DO HER JOB. I was embarrassed that our customer was being treated that way by someone we had them call. Super disappointing behavior by a grown woman.
Jul 23rd, 2023 -
Scott Webb
Central Bank has been our bank for many year and they've been terrific to work with. The people are helpful and friendly. Online banking has been very simple and easy. 5 star easily. However I'm extremely disappointed in the move to Zelle. The constraints are significant for what we do and Central Bank customer support has no way to work around the ridiculous limitations. Adding to my discontent, the software for Zelle is absurd and not intuitive (however i've figured it out, mostly). Zelle must have been going out of business and needed some kind of lifeline in order to team up with a great Bank. Anyway, from my point of view, this is a poor business decision that I'm required to use for simple external customer transfers. Thanks for the reply: The review system won't allow for me to reply to your reply so I'll just do it here: I've called in 3 times to get help. I was asked to split a transaction, which I did on 2 different days. I check email today and saw the cancelation from Zelle. So the transfers can't be greater than $2k (which i was aware and split it) and the other parts of the transaction have to be after each 48 hours from the first $2k. I've been told already that Central Bank cannot work around this feature. I was told I could come into the branch and fill out an ACH form for this customer, however that takes away my ability to manage things from the internet. Thanks for the reply.
Aug 26th, 2023 -
Petey
This branch has always been friendly and helpful, and usually not too busy.
Dec 1st, 2022 -
Liam Beecroft
May 18th, 2022
Contact Info
- 801-655-2214
Questions & Answers
Q What is the phone number for Central Bank - Lehi?
A The phone number for Central Bank - Lehi is: 801-655-2214.
Q Where is Central Bank - Lehi located?
A Central Bank - Lehi is located at 475 E Main St, Lehi, UT 84043
Q What is the internet address for Central Bank - Lehi?
A The website (URL) for Central Bank - Lehi is: https://cbutah.com/central-bank/locations/lehi-main-street/
Q What days are Central Bank - Lehi open?
A Central Bank - Lehi is open:
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Q How is Central Bank - Lehi rated?
A Central Bank - Lehi has a 4.7 Star Rating from 77 reviewers.
Hours
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Ratings and Reviews
Central Bank - Lehi
Overall Rating
Overall Rating
( 77 Reviews )Jason Harrison on Google
Best bank fr
Caroline Mackay on Google
I called to see if they could help me verify some info and a lady named Kelly answered and said "one second" and then hung up on me. I called again thinking it was an accident, but they didn't answer. Third time I called Kelly answered again on the last ring and said "yes?" and I explained the situation. She said she can't help me, but I explained that I was currently with the account holder and when I passed the phone over she treated him very rudely and impatiently. What we needed was very simple, but she made us feel like we were inconveniencing her by making her DO HER JOB. I was embarrassed that our customer was being treated that way by someone we had them call. Super disappointing behavior by a grown woman.
Scott Webb on Google
Central Bank has been our bank for many year and they've been terrific to work with. The people are helpful and friendly. Online banking has been very simple and easy. 5 star easily. However I'm extremely disappointed in the move to Zelle. The constraints are significant for what we do and Central Bank customer support has no way to work around the ridiculous limitations. Adding to my discontent, the software for Zelle is absurd and not intuitive (however i've figured it out, mostly). Zelle must have been going out of business and needed some kind of lifeline in order to team up with a great Bank. Anyway, from my point of view, this is a poor business decision that I'm required to use for simple external customer transfers.
Thanks for the reply: The review system won't allow for me to reply to your reply so I'll just do it here: I've called in 3 times to get help. I was asked to split a transaction, which I did on 2 different days. I check email today and saw the cancelation from Zelle. So the transfers can't be greater than $2k (which i was aware and split it) and the other parts of the transaction have to be after each 48 hours from the first $2k. I've been told already that Central Bank cannot work around this feature. I was told I could come into the branch and fill out an ACH form for this customer, however that takes away my ability to manage things from the internet. Thanks for the reply.
Petey on Google
This branch has always been friendly and helpful, and usually not too busy.
Liam Beecroft on Google
Overall Rating
Overall Rating
( 77 Reviews )Write a Review
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