Wells Fargo Bank

Poor customer service, insufficient staff. Waited 1/2 hour to see the ONE banker in the branch (4 desks) and was told repeatedly that it would be a few more minutes. I waited 30 minutes, then had to leave to attend to other business, after leaving other appointments to be able to get to the bank prior to closing. Note: a follow up visit a few days later was very efficient and accommodating. Without making excuses for the experience provided during the reviewed visit, the manager courteously explained why they were unable to attend to my needs at the time. The limited staff that afternoon was attending to a special needs client and seeing to their pressing needs. I accept that.
Dec 26th, 2023

Its a bank so I feel your experience here has more to do with your financial situation then the bank itself. Great people work here and treat you well.
Aug 7th, 2023

Eh
Jun 25th, 2023

Mar 21st, 2023

Horrible customer service. I came to this branch to ask something quick about my account. So, next to the tellers theres was a useless lady standing up there (probably the supervisor) and I just walked towards her to ask her something quick, and I was greeting her and she rudely cut my greet and with a straight face and a arrogant attitude started being dismissive to me saying that she didnt have any money and could not help me When she didnt even had any idea of what I wanted to ask. Was that difficult to answer to my greet and say: Good afternoon, I am great, Thanks, how are you today? So sorry but we close in 15 minutes, but is there any question? Our tellers will help you shortly. What a disgrace of person in charge of the branch, was that attitude because she was ready to go home? or was that because I am a latino and she was having a discriminatory against me? How awful and deplorable attention from her.
Aug 10th, 2023