New Power Texas

Very worst customer care service center.For a service provider switch they simply cancelled enrollment after an approval without proper call /notification and agent is keep on requesting new new docs.
Mar 10th, 2022

New Power TX is the ABSOLUTE worst electric company!!! Please read: I've been living in Texas my entire life and I've been in Austin for the last 8 years. I have dealt with other electric companies before dealing with New Power TX and I've been using new power texas going on 2 years now. I renewed my contract on the exact same plan, but when I received my first bill, I noticed the rate doubled. I did not change my plan when I renewed the contract! When I contacted customer service, no one on the first line could help me. When I finally got ahold of someone at the company to fix it, they put me on a different, more affordable plan (which started in a different month from my rental agreement) and told me I had to pay for (if/when) an early termination fee when my lease ends.. Side note: if you can't provide them with proof that you are moving to a new address under YOUR name, then you are still subject to the termination fee (i.e. back home with parents or with a roommate is not enough proof per David, one of the New Power "managers"). On other instances, when paying your bills, New power TX is quick to hit you with hidden late fees (even if you are set up on autopay). When you call the company to have an issue with your bill fixed/explained, they will send you through Customer support 1, followed by a supervisor, and then finally a manager who all will tell you the same thing "[insert blurb about their policies and how their hands are tied]". Meanwhile, as you continually listen to their policies and how the individuals on the line can't assist you, you quickly realize their policies (1) strive to ignore consumer needs/situations, (2) put consumers in financial chokeholds by inducing all sorts of additional hidden fees all while (3) protecting their profits at their leisure. DO NOT TRUST THIS COMPANY WITH YOUR INFORMATION!! I am one that does not normally write reviews, however, I feel it is my due diligence to alert the general consumer of the atrocities this company is committing on a monthly/yearly basis. For anyone reading this, it is with utmost and extreme sympathy that I write this review. If you are in the Pflugerville/Austin surrounding areas, I would highly highly HIGHLY avoid New Power TX at all costs. They will rip you off the first chance they get!! Protect your peace. In conclusion: New Power TX is the ABSOLUTE worst electric company!!!
Apr 11th, 2022

New Power TX is the ABSOLUTE worst electric company!!! Please read: I've been living in Texas my entire life and I've been in Austin for the last 8 years. I have dealt with other electric companies before dealing with New Power TX and I've been using new power texas going on 2 years now. I renewed my contract on the exact same plan, but when I received my first bill, I noticed the rate doubled. I did not change my plan when I renewed the contract! When I contacted customer service, no one on the first line could help me. When I finally got ahold of someone at the company to fix it, they put me on a different, more affordable plan (which started in a different month from my rental agreement) and told me I had to pay for (if/when) an early termination fee when my lease ends.. Side note: if you can't provide them with proof that you are moving to a new address under YOUR name, then you are still subject to the termination fee (i.e. back home with parents or with a roommate is not enough proof per David, one of the New Power "managers"). On other instances, when paying your bills, New power TX is quick to hit you with hidden late fees (even if you are set up on autopay). When you call the company to have an issue with your bill fixed/explained, they will send you through Customer support 1, followed by a supervisor, and then finally a manager who all will tell you the same thing "[insert blurb about their policies and how their hands are tied]". Meanwhile, as you continually listen to their policies and how the individuals on the line can't assist you, you quickly realize their policies (1) strive to ignore consumer needs/situations, (2) put consumers in financial chokeholds by inducing all sorts of additional hidden fees all while (3) protecting their profits at their leisure. DO NOT TRUST THIS COMPANY WITH YOUR INFORMATION!! I am one that does not normally write reviews, however, I feel it is my due diligence to alert the general consumer of the atrocities this company is committing on a monthly/yearly basis. For anyone reading this, it is with utmost and extreme sympathy that I write this review. If you are in the Pflugerville/Austin surrounding areas, I would highly highly HIGHLY avoid New Power TX at all costs. They will rip you off the first chance they get!! Protect your peace. New Power TX is the ABSOLUTE worst electric company!!!
Mar 30th, 2022

am a new customer and I have been without power since I signed up with your company. Your customer service is unsatisfactory and totally lacking in empathy. I have been told my power would be turned on any minute so many times just to be let down over and over. It has been freezing at my house and nothings but broken promises has been done by your company. I am exhausted and not looking forward to dealing with your company for the next 36 months.
Feb 10th, 2022

I became a customer with New Power Texas on January 19th 2022 at 10:50 am; everything was going smoothly until they emailed me the new customer documents and I noticed an error in the service activation date. I immediately called back to correct the date and was forwarded on to the customer care team as expected. Within a few minutes, an automated voice told me I was first in line to speak to a representative. Fast forward two hours, I was still in the queue with the same repeating message that I was first in line to be answered. I finally hung up and wrote the customer care team an email stating why I was trying to contact them, no response. After debating, I decided to cancel the service. If I can't get a hold of them on the first day of a 12 month contract, this is not the company who I want to deal with for the next year. I understand that not all companies can be reached immediately, but this is an electric company not the DMV. I called back the only number listed on their website, and was now transferred to their cancelation department. Same story, I was told I was next in line to speak to a representative, then 60 minutes of the same repeating message. I emailed the company stating that I wanted to cancel my service and even mailed a physical letter (postmarked 1/19/2022) stating I no longer wanted to be a customer. As written in their terms of service, I have 3 federal business days to cancel my agreement without penalty and that is my intent. It was not my intention to write a negative review, but I cannot get a hold of anyone to assist me with canceling my contract which is all I want. It seems this company has no problem with signing you up as a customer, but as soon as you need assistance with your account, they're no where to be found. I just want confirmation that my contract was cancelled.
Jan 9th, 2022