Quick Lane at Tomball Ford

Kindness and good service
Apr 6th, 2024

Mar 29th, 2024

Feb 14th, 2024

Very quick and convenient
Feb 7th, 2024

Don't go here if you want to be screwed over. We left our truck to get fixed and they took me inside to sign some papers, BOBBI told me there will be a 140 amount charged 4 times, but not to worry that we weren't going to pay that, that she was sure the warranty was going to cover everything. So I signed a document, NO WHERE did it have written the whole 140 charged 4 times that we would have to pay or something. So today, my partner went to pick up our truck because they said it was ready. When he gets up there, they tell him he has to pay $140 because we didn't get our heater fixed AFTER they told us that the warranty would cover it. Well, my partner was obviously confused and frustrated so he went to the manager DARRYL DEPASQUALE to see what he could do and his response was, that it wasn't his problem. Then he called corporate and they told him he'd have to figure it out with the dealership. Okay, so after my partner did all of that, NO ONE helped him. All they did was bring the paper that I had signed to him, saying I AGREED to pay the 140 when in FACT I DID NOT AGREE TO ANYTHING. When I signed the paper it had NO WRITING ON IT STATING I AGREED TO PAY THE 140, and I know because if it was written I immediately would've called my partner and let him know what was written. It was written AFTER I signed it. So, again, if you want to get screwed over, this definitely would be the place to go.
Mar 7th, 2024