Fossil Outlet Store

Outstanding customer service from Michaela! She went above and beyond!
Jun 17th, 2023

I recently went into Fossil searching for a wallet. The store manager, Michaela, greeted me with the brightest smile and best customor service within 1 minute of entering the store. After showing me the nice selection of wallets and helping my indecisiveness, I was in and out within 10 minutes. I highly recommend shopping at Fossil as I had a great experience. Thank you.
Jun 12th, 2023

Looking for that gift it's here
Jun 6th, 2023

Alec from the San Marcos outlet Texas location was very rude during my time in the fossil store. I purchased a crossbody which came in a semi-dark brown hue (display model) and received one that was more orange tinted. I requested to see another bag in the same style, as individual pieces vary in color and leather condition, and I was told, "It's sealed and the same bag, it's not different." I reiterated my statement saying how each one is unique and not made exactly the same in color tone and he did not change his stance. Basically, I was told no and was expected to move on with my day. All I requested was to SEE another bag and was denied, so I proceeded to my car and inspected the bag right outside the store. After opening the plastic bag, I noticed the leather had some scratches and scuff marks underneath the flap, which was hidden when the bag was still sealed. I was not satisfied with this particular article, so I re-entered the store and was greeted by Alec who said, "What happened (or what now)? I restated I was not satisfied with this particular bag and still would like to see another bag from the back. He interrupted me and said, "Look, do you just want that one?" and pointed to the display bag. Wanted to be done with the situation, I just agreed, handed him the newly opened bag, took the display and left. Never before have I had such rude customer service at a Fossil location and was disappointed in how he approached my inquiry just to see a few other bags for the leather color. I'm not usually one to complain via online review or feedback, but I felt my situation should be notated somewhere for Fossil to see how their outlet employees are interacting with customers. Fossil is my go-to brand for handbags and wallets; I would hope I don't have a repeat of my experience with Alec or anyone else in the future like this again.
May 30th, 2023

They take care of their customers. Very knowledgeable about warranty and really went the extra mile to help me out in fixing a Fossil watch I had purchased.
May 30th, 2023