Hilton Garden Inn San Marcos

Jonathan Clark _{on Google}

Mar 24th, 2024

The hotel was very clean. The room was nice and clean, and the bed was comfortable also. The staff was friendly and efficient. The location was easy to get to right off of 1-35. My only complaint is that it was a little pricey for the location and the type of hotel it is. I believe the rooms should be at least under $150 a night.

Robert Kennedy _{on Google}

Mar 30th, 2024

I am in Hilton properties every week of my life and this is absolutely the worst Hilton I've ever stayed, I feel bad for the staff as they are nice but management hasn't got a clue.
I checked in Monday at dinner time and went to the restaurant/bar, the Big Bang Theory was on the TV at the bar, being March madness I asked to change the channel and bar tender said "management won't let me, she left big bang theory on all night, I had weak wifi and seen they had lobby wifi, I asked for the code, she went and asked manager and came back and said Manger told her I had to use my room honors wifi which was weak in the lobby, the person next to me tried to use his honors food credit and she told him it's only for breakfast, that same person ordered tacos and they showed up in two 12" flour burrito tortillas with taco sized fillings, she said sorry were out of toco shells... we both laughed. I ordered trinity oaks wine " sorry were out, I ordered 14 hands wine "sorry were out. I ordered potatoes with my breakfast "sorry were out" I tried to get coffee, both dispensers empty, 2nd night dinner I ordered wings "sorry were out" I then ordered ribs "sorry were out" I tried to make a begal and they were truly hard as a rock... I checked out a day early and went and stayed at another property, now I see why this property was very low occupancy, 2-3 people only at the restaurant and bar, heard a couple say they wouldn't eat here, staff all said new management is terrible and they can't keep people. I've been exclusively Hilton for years and been considering Bonvoy... this place helps my decision

Zachary Goldberg _{on Google}

Mar 23rd, 2024

Great value hotel. Clean, modern, good breakfast and nice rooms. Elanor at the front desk was very sweet. Changed our room that was looking at the roof and air conditioning system no problem.