Charlotte Russe

Employees are rude and refuse to help.
Mar 28th, 2024

Tried to return stuff I purchased & was told they dont do refunds only store credit . While checking out I was not told that it was not refundable, and according to the manager its also not a policy for the cashier to mention that during check out . Which I think wouldve been great to be informed being I traveled hours to get here . So I asked for gift card to at least shop online , couldnt even do that either !! Ridiculous.
Sep 29th, 2023

Terrible customer service. Seriously, if you treat a customer with a bad attitude you will get one in return. Employees were more concerned with putting up displays than greeting customers and assisting those that needed it. Even for cheap clothes it isn't worth it.
Sep 9th, 2023

I had my nails pulled out like a POW in Vietnam, or that's how it felt, having to deal with the staff here. Barring the one girl working her best at the cash register and guaranteed to be severely underpaid, the other staff and manager I hope with all due respect, get a flat tire on their birthday and miss their own party in the middle of a rainstorm. Rude, unenthusiastic, and extremely unhelpful. A coal miner coming out of the bowels of the earth covered in soot after a harrowing 14 hour shift could muster up more pep than these folks and help us get a changing room. Thank you, and avoid this store at all cost.
Aug 16th, 2023

Rudest MOD. Used to be my favorite store, was so excited to see that the store had reopened. I was the only customer an hour before closing and no one acknowledged me. Manager and associate were complaining about the job the whole time as if I was not there. They turned off the music 30 before closing. It was awkward and quiet, I asked what time do they close and the MOD just responded 7. I was so uncomfortable after that. I was ready to check out and no one acknowledged me again. MOD eventually walked over to check me out but again never acknowledged or looked at me. She had the coldest bitter attitude. She locked the doors 15 minutes before closing. Worst shopping experience. I work in retail and this is unacceptable. Will be contacting DM or corporate. I regret not getting her name.
Oct 25th, 2023