James Avery

Jan 2nd, 2024

Dec 23rd, 2023

Had a wonderful experience today! I am a very indecisive person and Sara was very patience with me. It is very hard to find great customer service now a days and this place has it.
May 28th, 2023

Entering the store I was immediately greeted by Kathy! She was an absolute delight from the jump! I asked to be shown the necklace chains and she showed me what she had and I was also interested in the anklet chains as well. She walked me around the store and showed me each charm that I could put on the anklet chain. We then went back to the checkout and I told her I liked a chain that was originally for a necklace and she gave the idea of turning a necklace chain into an anklet chain. She then called over Gina, who is the store manager, to ask her advice on seeing if we could fit charms on the thin necklace chain that she suggested I turned into an anklet. Gina said yes and was even able to use the rest of the length of the chain to turn it into a bracelet too! Kathy even put the anklet on me too and Gina helped with bracelet. Super kind to say the least! I left absolutely happy! I felt comfortable as soon as I walked in the store and throughout my entire shopping experience. The women at this location were awesome and super helpful. Thank you again Kathy for being so sweet!
Mar 31st, 2024

Went to have 2 charms placed on my bracelet. I specifically asked the young lady not to put my bracelet in the pin finisher(due to having multiple retired charms I didn't want ruined) I always ask for this. She didn't type it in my receipt. So before I asked AGAIN she said yes maam I'll write it on there. We'll today I picked up my bracelet and my bracelet was put in the pin finisher. I advised the young lady who tells me " oh no sorry,well luckly none of them look like they were affected, maybe meet tome just ask the person to take the tome to jot it down". First of all I DID JUST THAT, NOT ONCE BUT 2 TIMES!!! I am so livid as there were several charms affected by this carelessness!!! I asked for the distict managers number as I will be reaching out to her first thing tomorrow. Do better James avery!!!
May 6th, 2023