Home2 Suites by Hilton San Antonio Lackland SeaWorld

Excellent Service
Apr 5th, 2024

Thank you Sara. Superb customer service Professional, kind & service with a smile.
Apr 3rd, 2024

Definitely not the best experience. Rooms: As you pull in the parking lot, everything looks nice and clean. Same goes for the lobby, pool, hallways and elevators. Once you hit the rooms thats where its a miss. First the doors are EXTREMELY heavy, the beds were clean and so was the restroom Ill give them that. BUT they obviously dont check and clean everything. The cabinets were dusty, kitchen utensils had old food on them and the sofa bed was disgusting. There were crumbs and stains on the sofa bed sheet and the room doesnt come with an extra blanket or sheet for the sofa. Front desk wont answer calls and to top it off the fire alarm kept going off every morning. Also you only get housekeeping every other day.
Mar 24th, 2024

I WOULD AVOID THIS HOTEL AT ALL COSTS. I HAD MY VEHICLE STOLEN SEVERAL HOURS AFTER CHECKING IN!! No incident report was filed by the staff/ management. This occurred in clear view of hotel security Staff members showed zero empathy.
Mar 12th, 2024

Mar 9th, 2024