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      Extended Stay America - San Antonio - Airport

      ( 649 Reviews )

      Extended Stay America - San Antonio - Airport
      • 1015 Central Pkwy S
        San Antonio, TX 78232
      •   210-491-9009
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      Chamber Rating

      3.2 - (649 reviews)
      201
      122
      108
      64
      154
      Read Our 649 Reviews

      Chamber Rating

      3.2 - (649 reviews)
      201
      122
      108
      64
      154
      › ‹
      • ALEJANDRA AZA


        Apr 3rd, 2024

      • Jared Otto (LetsMakeMusic)

        **EDIT** The assistant manager ended up giving me a refund. Not happy at all with this place. We had roaches in the first room. On the way to the second room while carrying my son, I was offered weed for my son by one of the other patrons. I promptly checked out and stayed at another hotel. Assistant manager refused to refund my money, telling Expedia we checked out at 3am. This is a dirty place that lies to people to get out of refunding people their money.
        Mar 25th, 2024

      • Liz Moyer

        I got very scared when I realized I had booked this before seeing the reviews. There was nothing to worry about. The room was very clean, smelled fresh, and it's a quiet safe location next to the best restaurant, Alamo Cafe. Well worth the stay.
        Mar 12th, 2024

      • C Rillo

        Room smelled like Beef noodles and found small roaches floating in the toilet. The staff was real nice, though. Mayhap I just had a fluke room. One thing is for sure, I didn't want that room, and all others were full so I left.
        Feb 29th, 2024

      • Adrian Hermosillo

        This place has bugs!!! They were all over the room and in the bed. We had to leave 30 min after checking in. The manger does not want to give me my money back either. DONT STAY HERE!!
        Feb 27th, 2024

      Read Our 649 Reviews

      About
      Extended Stay America - San Antonio - Airport

      Extended Stay America - San Antonio - Airport is located at 1015 Central Pkwy S in San Antonio, Texas 78232. Extended Stay America - San Antonio - Airport can be contacted via phone at 210-491-9009 for pricing, hours and directions.

      Contact Info

      •   210-491-9009

      Questions & Answers

      Q What is the phone number for Extended Stay America - San Antonio - Airport?

      A The phone number for Extended Stay America - San Antonio - Airport is: 210-491-9009.

      Q Where is Extended Stay America - San Antonio - Airport located?

      A Extended Stay America - San Antonio - Airport is located at 1015 Central Pkwy S, San Antonio, TX 78232

      Q What is the internet address for Extended Stay America - San Antonio - Airport?

      A The website (URL) for Extended Stay America - San Antonio - Airport is: https://www.extendedstayamerica.com/hotels/tx/san-antonio/airport?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing

      Q How is Extended Stay America - San Antonio - Airport rated?

      A Extended Stay America - San Antonio - Airport has a 3.2 Star Rating from 649 reviewers.

      Ratings and Reviews
      Extended Stay America - San Antonio - Airport

      Overall Rating

      Overall Rating
      ( 649 Reviews )
      201
      122
      108
      64
      154
      Write a Review

      ALEJANDRA AZA on Google

      image

      Jared Otto (LetsMakeMusic) on Google

      image **EDIT** The assistant manager ended up giving me a refund.
      Not happy at all with this place. We had roaches in the first room. On the way to the second room while carrying my son, I was offered weed for my son by one of the other patrons. I promptly checked out and stayed at another hotel. Assistant manager refused to refund my money, telling Expedia we checked out at 3am. This is a dirty place that lies to people to get out of refunding people their money.

      Business Response on Google Mar 22nd, 2024
      Dear Jared, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

      Liz Moyer on Google

      image I got very scared when I realized I had booked this before seeing the reviews. There was nothing to worry about. The room was very clean, smelled fresh, and it's a quiet safe location next to the best restaurant, Alamo Cafe.
      Well worth the stay.

      C Rillo on Google

      image Room smelled like Beef noodles and found small roaches floating in the toilet. The staff was real nice, though. Mayhap I just had a fluke room. One thing is for sure, I didn't want that room, and all others were full so I left.

      Business Response on Google Feb 21st, 2024
      Dear C Rillo, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Also, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

      Adrian Hermosillo on Google

      image This place has bugs!!! They were all over the room and in the bed. We had to leave 30 min after checking in. The manger does not want to give me my money back either. DONT STAY HERE!!

      Business Response on Google Feb 20th, 2024
      Dear Adrian Hermosillo, Thank you for your feedback and for being our guest. We are very sorry for disappointing you. We assure you your comments will be addressed appropriately. We also apologize for the refund-related concerns you had. Thank you again for bringing this to our attention, and we ask that you give us some time to look into this. We hope you will provide us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
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      Overall Rating

      Overall Rating
      ( 649 Reviews )
      201
      122
      108
      64
      154

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