Heartis San Antonio

Sorry place they hired a disabled man to work for them and wont pay him wat they owe him. Terrible company they did a disabled person wrong. Going to the media soon.
Mar 30th, 2024

Feb 2nd, 2024

Wonderful staff and very nice place. We are pleased to have our loved one living there.
Jan 1st, 2024

Father is very happy and the staff is great.
Dec 24th, 2023

I have been on a long adventure trying to figure out what would best work for my mom who has dementia. My family started noticing her memory over the past 5 years and since she lives by herself earlier this year I decided to have an at home care giving service hired for her. She didn't like it because she felt like she was being babysat. Her neurologist recommended she couldn't drive anymore so that is another reason why I needed people to care for her on a daily basis so that if she needed anything she could get there. After about a year of this, I used 'A place for Mom' to help me look at Assisted Living communities around San Antonio. I looked at about 4 communities and seriously fell in LOVE with Heartis. First, there was no smell! Sorry, that was one of the first things on my check list that i was not wanting my mom to live with. But most of all, I enjoyed the energy of the community, the director Stacey was so informative and could answer all of my questions. She encouraged me to join their FB page which I did and that was helpful too so that I could see all the fun they had with the residents as well as all the thought and love and planning that went into EVERY DAY at Heartis. I decided to finally decided to have my mom moved in and over a period of a month and lots of coaching from both Stacey and Diane my mom was moved it. It has been almost a month now and no matter what I can get ahold of either of these ladies so that they can answer any questions or concerns I have as we are dealing with mom's change in residence. Oh! I forgot that during the month I was working to move mom in, Diane had suggested that mom start attending some of their daily activities. So we looked at the Calendar and Diane went to pick up my mom to take her to her first activity and she had SO Much Fun! They looked at the calendar after she went home and scheduled more play dates for her to go and visit and get used to the community and residents. Then when the day came to move her in, it wasn't easy. I had to tell her that her house was not safe at this moment and I needed to do repairs on it and oh it just so happens that Heartis has a 'suite' available for her to stay in. This suite is a room I had been working on to decorate and get ready for her. She wasn't happy, but each day she LOVES all the activities. She was always saying how bored she was at home. The only current issues that we are going through in this first month is that when she has a second of downtime (which there is not alot of downtime) she starts to call family and friends to ask when she is going home. Everyone just tells her as soon as her house is ready and then the subject gets changed and she is off to the next activity. I have been told that in the short time she has been there is now helping lead activities and really getting to be a part of the community. I get pictures almost everyday of mom as well as updates and recommendations based on certain situations. The staff is super gentle and sweet with her and very encouraging to me and my aunt. When I start to have feelings of guilt I just say to myself 'mom is safe' over and over. Just in the brief time I have been a part of the Heartis family I can honestly say I LOVE them!
Nov 18th, 2023