Staggs Plumbing

HORRIBLE experience with Staggs!!!!! Our tankless water heater started leaking carbon monoxide, they said they would send an emergency plumber to take a look last Thursday. The guy who showed up said we needed a tankless water heater specialist and that they would come out Friday, even though my husband told them it was tankless while on the phone booking the original appointment. On Friday the guys who showed up didn't do anything and sat around for 2 hours waiting on the appliance company to call them, then said they would come back Monday. On Monday they were a no show and said no follow-up was scheduled even though on the $200 invoice it said a follow-up was needed! So much for emergency plumbing! They had zero rush or care that it was leaking carbon monoxide. We fired them and ended up going with Baker Brother's Plumbing who got us a quick appointment and within 5-10 minutes of being here, he was able to quickly detect the issue and fix it! Tell me why Stagg plumbing couldn't do that? Oh, because they didn't even try! DO NOT USE THEM!
Feb 1st, 2024

Work was done well and quickly. Technician was friendly and knowledgeable. However, while I was warned twice about the service call fee, I was not wanted about the high hourly labor rate and 1hr minimum charge.
Jul 31st, 2023

Nov 14th, 2022

I was surprised to find out after the guys came through that I owed them $178 for about 20 minutes of inspection and discussion about what I wanted done in my house. But then I was assured that that amount would apply towards the future work they would do, including installation of a whole home water filtration system. Then I got the estimate. It was way over what I thought was reasonable for the installation, but the quote to fix my sink seemed fair. Fortunately, I found another company to install the filtration system for $5000 less than what Staggs quoted me (and they did it the same day). Then I thought I could get Staggs to do the fair portion of the quote. Nope. That job was too small to justify driving out to only collect the remainder of what I would owe after subtracting what I had paid for the quote. They would have to more than double the price they quoted to make it worth their while. It turns out, the quoted price to fix the sink was contingent on me having them install the water filtration system. That was not made clear either in the quote or verbally. I think it's possible, allegedly, that Staggs intentionally provides quotes for work that no one will agree to pay for and collect fees for these quotes knowing that no one will ever ask them to do the actual work. And if someone naively agrees to pay them their exorbitant fee, that's great, too. They would win either way in this hypothetical scenario that may or may not be similar to fraud, a scam, or deceptive business practice. Luckily, there are other plumbers in town.
May 24th, 2022

Dec 10th, 2021