Home Services at The Home Depot

NIGHTMARE!!! Purchased 11/30, Countertops removed 12/15, I wanted to modify the seam placement to be less obvious, Home Services quoted me in a Change Order signed but they failed to ensure 3rd party fabrication was in line with Change Order. So on install day, the stone was not pre-cut according to design, so they removed everything partially installed. Home Services then told me they did not accurately quote Change Order and needed an additional almost 5k even though scope of work identified my changes in Change Order. This FAILED project resulted in a CANCELLATION with full refund due to miscommunication in properly identifying costs and ensuring installers were aware of updated design changes before fabrication. So, 3 months now I have been without a sink, dishwasher, ice maker, or any countertops & they have not returned to me original countertops, sink, & faucets valued around 4k so attorney involved.
Mar 15th, 2024

Pleased with everything
Jun 27th, 2022

Jul 1st, 2019

Aug 30th, 2017

I don't have any confidence that what is told in the store is going to be true at the appointment time at home. I wasted time hoping to get a fair honest estimate for a small kitchen redo yet I felt like the guy who came out just did not care. 20 minutes is not enough time!
Jul 5th, 2017