Best Western Roanoke Inn & Suites

If I could rate this hotel 0 stars I would. We had a major family emergency on our vacation and the employee we dealt with was rude and lied to us multiple times. I tried calling to speak to the manager with no luck. I called best western customer relations for help and the front desk employee even lied to her. When we arrived, the room we were given had a broken toilet and was right next to a loud elevator. Everything is done to the bare minimum. This is a terribly run business and the customer service is deplorable. I will never stay at this best western again.
Apr 5th, 2024

This place needs so upgrading and major cleaning. Everything was super dingy, the price was the same for other hotels that are much nicer.
Mar 18th, 2024

So I frequent the DFW area from Houston at least twice a month and I have to book rooms at different locations throughout the week. Second time here & what I was quoted is about what I paid the last time including my AAA discount, but when I checked my account I was charged $15 extra. No other issues with the place other than that. Unfortunately I will not be booking here in the future. No need to mention it to the front desk, if the extra charge was worth it then thats what it is.
Mar 17th, 2024

PLEASE DO NOT BOOK HERE!!!!! Lets start with how rude the staff/manager is, I book this hotel through Priceline and within 30 minutes of me booking, my flight back to Dallas was canceled and I immediately called this Best Western to inform them of the situation and move or cancel the reservation as I wont be able to make it. When someone got on the phone he refused to give me his name when I asked and I explained to him that Priceline needs to know who I spoke with in other to refund my reservation but whoever that was knew this and thats why he refused to give me his name, after several attempts he hung up the phone in my face. I believe this was either the manager or the owner that did this, they ended up keeping my money and the reservation as they refused to approve Pricelines request to cancel the reservation. Please dont book at this Best Western, theyre very unprofessional and when I finally made it to Dallas the next day I stopped by there to see what can be worked out but the place is not worth staying, the pictures online are definitely photoshopped because the place didnt look like the pictures online. Please dont book here, there are better hotels nearby.
Apr 3rd, 2024

Place is okay for a standard room for a night but do not waste your time booking a whirlpool room. Was told they only had two rooms with the whirlpool. The whirlpool was disgusting, hard water stains coming out of the vents, hair all in the tub and there was still candle wax on the edges from the last romantic endeavors in that whirlpool and the hotel just put towels over it. Had to go to the front desk to ask for bleach, disinfectant spray and whatever else they could give me to clean that disgusting whirlpool. We were in it for 2 minutes and had to get out. I could only imagine the bacteria infections we could get from being in that thing. Sucks because I wanted to do something quick and spontaneous for my boyfriend. Money wasted, checked out of the hotel at 2am, couldn't take being in the room, even the sheets were dirty, rough and uncomfortable. Hard pass on this place. I also booked this same room a few years ago and it was lovely, reason why I booked it again. They obviously have not cleaned those whirlpools since I booked years ago! Disgusting!! Rooms: Just book a standard room. Whirlpool rooms are disgusting!
Mar 24th, 2024