Holiday Inn Express & Suites Rio Grande City, an IHG Hotel

Great place to stay
Mar 7th, 2024

Nov 29th, 2023

This was one of my better stays on this whole trip. Great staff, amenities, and the room was dynamite. Soft cloud like bed with pillows you can melt in. I wish breakfast was served a little earlier as some of us have to leave before 0630. Grr. I would highly recommend this place.
Nov 20th, 2023

Nov 4th, 2023

I recently stayed at Holiday Inn Express & Suites Rio Grande City last week and unfortunately had a less-than-pleasant experience due to unauthorized charges on my bill. Despite booking through what I believed to be a reputable platform, I was shocked to find an extra $30 charge per night on my final bill, supposedly for "withholding fees." Upon contacting the Corporate office, I was informed that such charges were not standard procedure and felt deeply unsettled by the discrepancy. Despite my repeated requests, the hotel failed to provide a satisfactory explanation or detailed receipt outlining these additional charges. This lack of transparency and accountability leaves me deeply disappointed and concerned. It appears that there may be a systemic issue within the establishment, as even Corporate was unable to rectify the situation. I urge future guests to exercise caution and vigilance when dealing with potential upcharges or unauthorized fees at Holiday Inn Express & Suites Rio Grande City. It's disheartening to feel as though I've been taken advantage of, and I hope that my experience serves as a cautionary tale for others. While the accommodations themselves were adequate, this incident has left a sour taste in my mouth and significantly tarnished my overall impression of the hotel. I sincerely hope that management takes steps to address these concerns and restore trust with their guests in the future
Feb 9th, 2024