Sterling McCall Toyota Fort Bend Service Center

salim khan _{on Google}

Apr 10th, 2024

Ok

Jesus Baez _{on Google}

Mar 30th, 2024

I go here a lot for maintenance on my camry. Service sometimes is HIT and MISS. I guess it depends on your service advisor. But what gets me is my last visit. i was checking out some trucks asking questions and getting looked at like i was wasting the salesperson's time.

Jeremiah Jackson _{on Google}

Mar 17th, 2024

Went in for my 10,000 mile service included with my car. Excellent service. Took a little under an hour.

RWB Lawn Services _{on Google}

Mar 3rd, 2024

Go to Toyota dealer the best experience ever

Edmond Tupaz _{on Google}

Mar 9th, 2024

If there is a ZERO STAR, that is what their service center dept deserves! We wasted 4 hrs of our day today for incorrect and misleading information that was given to us by random pre assigned service advisor assigned to us. He told us he will send request for loaner vehicle, I tried to ff up 2x he said still waiting approval. 3 hrs passed I went to look for him at his desk he is not on his desk. I approach one Of the Assistant manager at the back to ask for assistance to look into the case, he said TOYOTA does not provide loaner cars , they dont have that. Instead, they offer car rental if appropriate and needed. We have trim issues on our TUNDRA 2024 that was just purchased Dec 21, 2023. Waiting for feedback from GLOBAL TOYOTA office. He said that the parts are on Backorder and no ETA for now. Service advisor wants us to comeback again to drop the truck so they can restart the documentation and request the part. No efficiency and proactive way of approach. Of course I declined that suggestion and ask for a better way of handling it. He said thats how it is! I then asked for MANAGER, he said manager on break. I insisted and need to speak to someone even if assistant manager. He then sent me Service Manager KENNETH who was seating behind his desk all through out. When I started to tell him what Service Advisor KAMRAN told me he could not save him bec what KAMRAN said was all INCORRECT. The part is not on Backorder because its not a part it is the interior trim, ceiling cover. He said no need to say Backorder bec its not. And he confirmed that there is NO LOANER VEHICLES. False info, misleading claim, inefficient system and poor customer service. For a very expensive brand new truck this sucks!
Following to these comments, we went back to the dealership and asked our sales person if he could try to help us out with this problem. He did his best but long story short nothing has been resolve and more problems pop up that wasnt present before. This time it is worst. Totally disappointed and disgusted with this purchased. Total waste of time and put a lot of stress.