Richmond Health Care Center

I admitted my friend with Alzheimers November 2022 to this nursing home which at the time I thought was clean and would care for her well. However the care there changed tremendously over time. The nurses are hostile and have refused to give medication ordered for her by her hospice doctor. The staff has not been cooperative at all, in fact they have been hostile towards her power of attorney as though it was our fault she is dying. They have been the most difficult people Ive ever dealt with. Refusing care for her as needed, not changing her bedding or caring for her hygiene at all since her disease progressed. I would warn anyone against taking your loved one to this place. You will regret it, your loved one will suffer unnecessarily at their hands.
Mar 3rd, 2024

Admin: Not one came and introduced themselves during the client's 10 day stay. No care plan was ever discussed. Social Worker: Regular worker was on vacation and we had to use a temporary contact referred by the facility. She did a good job in helping us. Housekeeping: Just walking into the facility there is a smell of urine. The place is old with dirty or rusted equipment, poo on toilet seats, dirt in the bathrooms, and lack of upkeep. Medical Staff: The Nurses and CNA's are nice enough, but lack efficient care of clients. Major incompetence on the part of the nurses and doctor to not administer any laxatives when a client is on pain killers and has not moved bowels in over a week. Nurses and CNA's are also spread thin, often covering too many patients. Nurses should be instructed that when the client and/or a family representative advocates for an EMS to go to the ER, the facility should do as requested immediately. Not doing so, delays treatment and denies the client his rights. Rehab: The PT and OT staff were kind and did their job better than anyone else. Client received Speech/Memory Care/PT/OT on a regular basis. Recommend admin and nursing staff be more educated with protocol's in dealing with outpatient hospital returns. Witnessed 2 other rehab patients being transferred by their families due to lack of care and generally being unhappy with the facility.
Jan 26th, 2024

Great place great staff Debbie the new administrator has really turned this facility around ..its a great place to bring your family members who are seeking full time care
Dec 7th, 2023

Ive been at this facility for almost 2 years now, I havent been to a facility that was more like family, than this one. Our new administrator is great! Shes super helpful and has seemed to make great changes here. Weve done some great team building and its becoming such a great facility. I love it here!
Nov 19th, 2023

Sep 18th, 2023