Wells Fargo Bank

Three people at the branch and not one of them was ready to help. This is why I prefer to bank at Sunflower Bank. At least they know me by name and try to act like they want to help.
Mar 18th, 2024

I walked into the branch at city line at approximately 4:30 p.m. There were three individuals present. Two males behind the counter one female standing in the lobby. There was absolutely no customers present and all the individuals were simply standing around talking. The female asked how could she help and I informed her that I wanted to open an account. She communicated that she could not help me as they were about to close. I am very confused as to why a bank turn away a potential customer/business. This a business after all. I understand it is the day after Christmas but customer service is important. Employees get paid for the full hours of work, therefore they should assist customers for that time frame.
Dec 26th, 2023

Last year, I visited this location to open a business account. Given the complexity of opening such accounts, the employees seemed to nitpick over documentation issues. I was confident in the accuracy of my documents, yet our last interaction escalated into an argument. The manager promised to follow up with me, but I never received a callback. It's disheartening to see staff who appear uncommitted to their roles. Ultimately, I contacted Wells Fargo and successfully opened my account over the phone.
Sep 1st, 2023

Only two persons staffing this place - teller & supervisor. No kiosks? No self-service (union labor replacements) machines.
Aug 31st, 2023

Jan 18th, 2023